Customer Service Advisor Level 2 Trainee

3 weeks ago

Stroud, United Kingdom Baylis Vauxhall Stroud Full time

**TRAINEE SERVICE ADVISOR FOR BAYLIS STROUD**

The role involves all or some of the following tasks:
The TRAINEE SERVICE ADVISOR must have knowledge of:

- Appropriate telephone techniques and etiquette.
- Safety policies and procedures.
- Automotive systems (e.g., understanding of basic vehicle layout, function, and location of parts)
- Retail/wholesale standards and adherence to those standards.
- The retail facility’s organisational structure.
- High level of telephone contact, including handling multiple phone calls
- Ability to manage own time and work flow

What the Work Involves
- High level of contact with external and internal customers
- High level of paperwork.
- Attention to detail
- Ability to work independently
- Work in a busy, active, lively environment
- Ability to write clearly and legibly and to listen and document items accurately
- A professional appearance and an enthusiastic attitude
- Ability to remain positive in stressful situations
- Ability to manage own time and workflow

Employee Benefits

At Baylis, we’re committed to providing great rewards to the people who drive our success. Whether it’s taking care of your health, providing for your future or making sure your needs are met, The below Baylis benefits are available to all staff:
31 days paid holiday (inc bank holidays) rising by 1 day after each 5 years worked
Excellent pay package
Company Pension Contribution
Large modern showrooms and workshops
Free MOT and 50% Discount on Services
New & used car staff offers
Death in service Benefit
Free eye test, dental & therapy treatments
Up to £25,000 personal accident benefit
Online discounts at many popular shops

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount
- Wellness programme

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Stroud, GL5 4TW: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Facing: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: One location

Application deadline: 30/04/2023
Reference ID: DS1

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