Customer Service Advisor

1 week ago


Stroud, Gloucestershire, United Kingdom ESS Employment Ltd Full time

LOCATION: Stroud, Gloucestershire HOURS: Monday to FridaySTART DATE: Immediate PAY: £28,000paPERMANENT JOB

Vacancy - Customer Service Advisor

Our client recycles used material to become tomorrow's energy Companies' business waste can be recycled into green energy to power festivals or simply help to support the National Grid. Through their pioneering technology they are able to recover a waste product and turn it into a source of income for businesses.

Role Summary/Scope:

Our client is seeking a dynamic and self-motivated Customer Service Executive to join their team. You will be responsible for booking existing customers to oil collections/deliveries and supporting field sales teams in closing their deals with new customers. The successful candidate will have excellent communication skills, high levels of diligence, a target driven mentality, a good teamworking ethic, a positive attitude, and a track record of meeting customer expectations.

Responsibilities:


• Making outbound calls to existing customers to take their orders and book in collections.
• You will maintain customer accounts and upsell other products to existing customers.
• You will be required to negotiate pricing and retain customer accounts.
• Building strong and lasting relationships with your assigned customers and ensuring their satisfaction, loyalty, and retention.
• Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly.
• Handling inbound calls from customers who have queries, complaints, or feedback about our products and services.
• Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner.
• Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels.
• Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing.
• Reporting on customer feedback, issues, and sales performance

Requirements:


• Experience of working in a high dial dials a day) targeted, time bound, environment.
• Experience working in B2B customer service is essential.
• Excellent communication and interpersonal skills, both written and verbal
• A friendly, positive, and customer-focused attitude, with the ability to confidently negotiate with business owners and key decision makers.
• Proficient in Microsoft Office, Excel and CRM software is essential.
• Proactive and self-motivated approach to work.
• Ability to work under pressure and handle multiple tasks.
• The ability to work as part of a team and collaborate with other departments.

Rewards:


• Free Parking
• Contributory Pension after qualifying period.

I look forward to hearing from you.



  • Stroud, Gloucestershire, United Kingdom First Base Full time £26,000 - £30,000

    Customer Service Advisor Location: Stroud, Gloucestershire Hours: 08:30 to 16:30, Monday to Friday (with an early Friday finish ) Salary: GBP26,000 to GBP30,000 per annum DOE Our client is looking for a driven and personable customer service advisor to join their team. This is a busy phone based role, so you must have some experience in a similar role. ...


  • Stroud, Gloucestershire, United Kingdom Juice Recruitment Ltd Full time

    Juice is delighted to be supporting a leading organisation in Stroud, in their search for a Customer Service Advisor. Working within the Collections team, the ideal candidate will have the set objective of maximising cash collections and minimising bad debt through excellent customer service and effective debt recovery processes. Day to day:Handle and...


  • Stroud, Gloucestershire, United Kingdom Cera Care Full time

    Start a fulfilling career as a Customer Service Advisor with Nobilis Care, a leading domiciliary care provider in Gloucester. We specialise in offering a wide range of care services designed to support clients in the comfort of their own homes.As an integral part of the Cera Care group, renowned for our commitment to quality care, cutting-edge training, and...

  • Customer Advisor

    1 week ago


    Stroud, Gloucestershire, United Kingdom B&Q Full time

    About the roleOpen to Full time or Part time - 39 or 20 hours per week - Permanent**Shifts available Monday - Sunday, between 7.00am pm£10.60 per hourB&Q StroudWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as...

  • Parts Advisor

    1 week ago


    Stroud, Gloucestershire, United Kingdom Alliance Automotive Group Full time

    Alliance Automotive Group are a leading distributor of light and commercial vehicle parts to the independent aftermarket in UK, Ireland, France, Germany, Poland, Netherlands, Spain and Portugal. We service independent repairers, body shops, auto centres, fast fit companies and end consumers with parts and equipment through a network of national and regional...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About The RoleOur Energy Experts are a one stop shop for any customer query, we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time.The role will have a mixture of inbound work but also outbound for any...


  • Stroud, Gloucestershire, United Kingdom FirstGroup Full time

    Who are we?GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to...


  • Stroud, Gloucestershire, United Kingdom FirstGroup Full time

    Who are we?GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to...

  • Employment Advisor

    1 week ago


    Stroud, Gloucestershire, United Kingdom Standguide Full time

    Role:Employment AdvisorMultiple LocationsSalary:£26,000 per annumContract type:PermanentWorking hours:Full Time (37.5 hrs pw)Location:GL7, GL- Stroud & Cirencester (must have a car to travel between Centres)For over three decades, we have been dedicated to supporting individuals and employers across the UK. As a nationwide market leader, we have assisted...


  • Stroud, Gloucestershire, United Kingdom G B Solutions Full time

    Customer Service AssistantUp to £25,000 DoE (+ bonus)StroudOur client, a communications provider that are experts in their industry is recruiting for a Customer Services Assistant to join them.The appointed Customer Service Assistant will enjoy speaking to customers and nurturing strong business relationships.The successful Customer Service Assistant will...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About The RoleOur Energy Experts are a one stop shop for any customer query, we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time.The role will have a mixture of inbound work but also outbound for any...


  • Stroud, Gloucestershire, United Kingdom Invivo Healthcare Full time

    About InvivoWe are a healthcare company offering the latest advancements in bioscience, diagnostics and therapeutics to healthcare practitioners and their patients. Our B Corporation Certification solidifies our commitment to sustainable business practice and for using our business as a force for good.Our size means we can make things happen quickly and does...


  • Stroud, Gloucestershire, United Kingdom I2I Recruitment Full time

    I am currently supporting my client within their highly reputable FMCG company, who are looking for a Customer Service professional to play a key part in the Supply Chain of receiving orders and arranging accordingly with suppliers Your proactive and multitasking ability will work brilliantly within the role due to how multifaceted it is, if you are great at...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About The Role We are looking for a Talent Attraction Advisor to join the growing and productive Recruitment Team. The successful candidate will be joining a busy, friendly department, always striving to deliver the best service for our internal clients. The role of Talent Attraction Advisor is a fast paced and varied position, where no two days are the...


  • Stroud, Gloucestershire, United Kingdom Shibumi Full time

    Job Title ; Sales and Customer ServiceThis role is perfect for someone who is a highly efficient organised people's person, has initiative, is resourceful, enjoys selling and wants to be part of a beautiful socially responsible fashion business. Shibumi is an established boutique brand and a fabulous new person is required to manage the office and enjoy face...


  • Stroud, Gloucestershire, United Kingdom G B Solutions Full time

    Customer Service AssistantStroud£ holiday payTemporary for - 8 weeksResponsibilities: Take telephone calls Raise tickets on a CRM systemSkills/ Experience: Excellent customer service Excellent written & verbal communication Time management skills Attentive to detail Highly OrganisedWe hire across a vast range of roles including HR roles, Lawyers,...

  • Call Centre Advisor

    1 week ago


    Stroud, Gloucestershire, United Kingdom Specsavers Full time

    Call Centre AssistantStore: Specsavers StroudHours: Full time - 40 hours / open to part time - 3 full days minimum (weekend working is essential)Salary: Starting salary of £10.62 per hour, rising to £11.64 in April 2024Benefits: Shopping Centre discounts, Specsavers perks programme, staff, friends and family discounts in store, additional birthday day off,...


  • Stroud, Gloucestershire, United Kingdom Post Office Ltd Full time

    Summary:Salary: £12.62 per hourGrade:CSCHours: Minimum 10 hours per month - with the ability to work up to 35 hours per week as and when required to cover absence within the branch.Contract Details: Part Time, 6 Month Fixed TermLocation: STROUD BranchReporting to: Branch ManagerDivision: RetailClosing Date: 1st May 2023At Post Office, we aspire to be at the...


  • Stroud, UK, Gloucestershire, United Kingdom Ecotricity Full time

    About The RoleWe are looking for a Talent Attraction Advisor to join the growing and productive Recruitment Team. The successful candidate will be joining a busy, friendly department, always striving to deliver the best service for our internal clients. The role of Talent Attraction Advisor is a fast paced and varied position, where no two days are the same....


  • Stroud, UK, Gloucestershire, United Kingdom Ecotricity Full time

    About The RoleWe are looking for a Talent Attraction Advisor to join the growing and productive Recruitment Team. The successful candidate will be joining a busy, friendly department, always striving to deliver the best service for our internal clients. The role of Talent Attraction Advisor is a fast paced and varied position, where no two days are the same....