Customer Service Representative

7 days ago


Stroud, Gloucestershire, United Kingdom Invivo Healthcare Full time

About Invivo


We are a healthcare company offering the latest advancements in bioscience, diagnostics and therapeutics to healthcare practitioners and their patients.

Our B Corporation Certification solidifies our commitment to sustainable business practice and for using our business as a force for good.

Our size means we can make things happen quickly and does not hold us back from growth opportunities.

The Job


We have a new position available to join our Customer Services department at Invivo to help our clients and grow our expanding company by providing a professional and friendly service.

The role is varied and busy.

Please see details below:
-
Individual Responsibilities_

  • Complete customer service tasks in a timely manner to ensure consistent and prompt service to our customers.
  • Processing goods returned packages by returning goods to stock, contacting the clients, arranging refunds and any corresponding paperwork where necessary and in a timely manner.
  • Perform other duties on an adhoc basis to ensure business continuity.
  • Consistently provide accurate, valid and complete information in all aspects of the role by selecting and using the appropriate methods and tools.
  • Accurately maintaining and updating customer records across our computer systems.
  • Making outbound welcome calls to newly registered Health Care Providers.
  • Assist the Laboratory Services team with data entry onto various information platforms to ensure the information on test samples is as up to date. Complete customer service tasks in a timely manner to ensure consistent and prompt service to our customers.
-
Company Responsibilities_

  • Act with integrity at all times
  • Act with due care, skill, and diligence
  • Act in line with the Invivo values at all times
  • Carry out the role in good faith, being open, honest, and cooperative in your dealings with everyone

Job Types:
Full-time, Permanent

Salary:
£23,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Health & wellbeing programme
  • Onsite parking
  • Paid volunteer time
  • Private medical insurance
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Work Location:
In person

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