Customer Service Assistant
7 days ago
Customer Service Assistant
Up to £25,000 DoE (+ bonus)
Stroud
Our client, a communications provider that are experts in their industry is recruiting for a Customer Services Assistant to join them.
The successful Customer Service Assistant will recommend products, understand their clients strategies/goals, and identify business development opportunities.
If you love customer interaction and being able to help, advise and provide a positive outcome, do get in touch.
Responsibilities:
- Build relationships with the key decisionmakers within your client's business
- Deal with administration, focusing on customer retention, & manage/develop an account base
- Seek out new leadgeneration opportunities through referrals and introductions
- Report to the management team on any improvements, change requirements, and innovations you believe will improve the quality of the management system
- Initiate customer meetings with decision makers for the business development managers to present customer proposals and quotations (virtually or in person as appropriate)
- Provide accurate sales forecasting of anticipated sales and regular activity reporting
- Keep abreast of industry and technology developments
- Follow ISO and operating standards and highlight any areas of concern
- Ensure the office is kept tidy and records up to date
Skills/ Experience:
- Experience in a customerfacing role
- Selfstarter and skilled negotiator
- Excellent interpersonal and communications skills
- Confident on the telephone and online Teams / Zoom
- Ability to deliver formal presentations
- Commercially minded with good business acumen
Benefits
- Bonus structure for converted bookings
- 22 Days annual leave (plus Bank & Public Holidays) increasing with length of service
- Day off for Birthday and celebration day when passing exams
- Workplace pension scheme
We hire across a vast range of roles including?Sales,?Customer Service, and Business Development.
We manage?Sales?jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol.
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