Customer Sales Advisor

1 month ago

Stroud, Gloucestershire, United Kingdom FirstGroup Full time

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

About the team?

Stroud is a beautiful station and you'll be part of the station team who look after this historic station. Stroud has incredible links with the local community and you will play a key role is helping to maintain and nurture our existing community links.

About the job?

You will confidently and impartially sell the full range of tickets and services, ensuring that customer requirements are met and exceeded, provide information and assistance to customers and ensure that the station environment is kept to a high standard. This is a part time role, details of working hours can be found below.

Your main responsibilities will be:

  • Being dedicated to our customer's needs
  • Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner
  • Maximising opportunities for increased sales by adopting selling techniques and offering enhanced products to customers
  • Carrying out routine maintenance and cleaning of ticket machines and IT equipment
  • Accurately completing all accountancy and other associated documentation

You'll need to be:

  • Able to deliver extraordinary front line customer service
  • Able to understand customer requirements and expectations
  • A self-starter with a can do attitude
  • Confident when decision-making
  • Calm yet directive
  • Able to work to strict procedures

As a minimum you'll need to have:

  • The ability to work as part of a team or independently
  • Evidence of numerical ability
  • Attention to detail
  • Strong verbal and written communication skills
  • Live within 1 hour of Stroud Station

Working Pattern?

This role is part time with a set roster covering afternoons 27.5hrs per week.

This role has a set working pattern: Monday-Friday: 12:50hrs-18:20hrs. A requirement to work 1 in 3 Sundays is included in addition to your working hours – Sunday hours will vary.

Please note: This role requires lone working.

The Reward?

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

  • Customer Service Advisor

    1 week ago

    Stroud, Gloucestershire, United Kingdom ESS Employment Ltd Full time

    LOCATION: Stroud, Gloucestershire HOURS: Monday to FridaySTART DATE: Immediate PAY: £28,000paPERMANENT JOB Vacancy - Customer Service Advisor Our client recycles used material to become tomorrow's energy Companies' business waste can be recycled into green energy to power festivals or simply help to support the National Grid. Through their pioneering...

  • Customer Service Advisor

    1 week ago

    Stroud, Gloucestershire, United Kingdom First Base Full time £26,000 - £30,000

    Customer Service Advisor Location: Stroud, Gloucestershire Hours: 08:30 to 16:30, Monday to Friday (with an early Friday finish ) Salary: GBP26,000 to GBP30,000 per annum DOE Our client is looking for a driven and personable customer service advisor to join their team. This is a busy phone based role, so you must have some experience in a similar role. ...

  • Customer Advisor

    7 days ago

    Stroud, Gloucestershire, United Kingdom B&Q Full time

    About the roleOpen to Full time or Part time - 39 or 20 hours per week - Permanent**Shifts available Monday - Sunday, between 7.00am pm£10.60 per hourB&Q StroudWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as...

  • Customer Service Advisor

    1 week ago

    Stroud, Gloucestershire, United Kingdom Juice Recruitment Ltd Full time

    Juice is delighted to be supporting a leading organisation in Stroud, in their search for a Customer Service Advisor. Working within the Collections team, the ideal candidate will have the set objective of maximising cash collections and minimising bad debt through excellent customer service and effective debt recovery processes. Day to day:Handle and...

  • Parts Advisor

    1 week ago

    Stroud, Gloucestershire, United Kingdom Alliance Automotive Group Full time

    Alliance Automotive Group are a leading distributor of light and commercial vehicle parts to the independent aftermarket in UK, Ireland, France, Germany, Poland, Netherlands, Spain and Portugal. We service independent repairers, body shops, auto centres, fast fit companies and end consumers with parts and equipment through a network of national and regional...

  • Sales and Customer Service

    1 week ago

    Stroud, Gloucestershire, United Kingdom Shibumi Full time

    Job Title ; Sales and Customer ServiceThis role is perfect for someone who is a highly efficient organised people's person, has initiative, is resourceful, enjoys selling and wants to be part of a beautiful socially responsible fashion business. Shibumi is an established boutique brand and a fabulous new person is required to manage the office and enjoy face...

  • Customer Service Advisor

    1 week ago

    Stroud, Gloucestershire, United Kingdom Cera Care Full time

    Start a fulfilling career as a Customer Service Advisor with Nobilis Care, a leading domiciliary care provider in Gloucester. We specialise in offering a wide range of care services designed to support clients in the comfort of their own homes.As an integral part of the Cera Care group, renowned for our commitment to quality care, cutting-edge training, and...

  • Employment Advisor

    1 week ago

    Stroud, Gloucestershire, United Kingdom Standguide Full time

    Role:Employment AdvisorMultiple LocationsSalary:£26,000 per annumContract type:PermanentWorking hours:Full Time (37.5 hrs pw)Location:GL7, GL- Stroud & Cirencester (must have a car to travel between Centres)For over three decades, we have been dedicated to supporting individuals and employers across the UK. As a nationwide market leader, we have assisted...

  • Domestic Sales and Retentions Advisor

    1 week ago

    Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    Location: StroudSalary Details:- £21,450 basic with uncapped commissionAdvertising End Date:31 May 2023About The Role***Our Domestic Sales & Retentions Team help customers get the best possible experience when moving home or moving energy provider, and we're expandingFounded by a recognised thought-leader in the sustainability space and with an established...

  • Talent Attraction Advisor

    1 week ago

    Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About The Role We are looking for a Talent Attraction Advisor to join the growing and productive Recruitment Team. The successful candidate will be joining a busy, friendly department, always striving to deliver the best service for our internal clients. The role of Talent Attraction Advisor is a fast paced and varied position, where no two days are the...

  • Sales Executive

    1 week ago

    Stroud, Gloucestershire, United Kingdom First Base Full time £30,000

    Sales Executive Location: Stroud, Gloucestershire Hours: Fulltime, Permanent Salary: £30,000 + uncapped commission Job Description Our client is looking for an energetic and self-driven Sales Executive to join their team. As a Sales Executive, your responsibilities will be to close sales via phone calls. The ideal candidate should have outstanding...

  • Customer Service Assistant

    7 days ago

    Stroud, Gloucestershire, United Kingdom G B Solutions Full time

    Customer Service AssistantUp to £25,000 DoE (+ bonus)StroudOur client, a communications provider that are experts in their industry is recruiting for a Customer Services Assistant to join them.The appointed Customer Service Assistant will enjoy speaking to customers and nurturing strong business relationships.The successful Customer Service Assistant will...

  • Sales Executive

    1 month ago

    Stroud, Gloucestershire, United Kingdom First Base Full time

    Sales Executive Location: Stroud, Gloucestershire Hours: Fulltime, Permanent Salary: 30,000 + uncapped commission Job Description Our client is looking for an energetic and self-driven Sales Executive to join their team. As a Sales Executive, your responsibilities will be to close sales via phone calls. The ideal candidate should have outstanding...

  • Sales Executive

    3 weeks ago

    Stroud, Gloucestershire, United Kingdom First Base Full time

    Sales Executive Location: Stroud, Gloucestershire Hours: Fulltime, Permanent Salary: 30,000 + uncapped commission Job Description Our client is looking for an energetic and self-driven Sales Executive to join their team. As a Sales Executive, your responsibilities will be to close sales via phone calls. The ideal candidate should have outstanding...

  • Call Centre Advisor

    1 week ago

    Stroud, Gloucestershire, United Kingdom Specsavers Full time

    Call Centre AssistantStore: Specsavers StroudHours: Full time - 40 hours / open to part time - 3 full days minimum (weekend working is essential)Salary: Starting salary of £10.62 per hour, rising to £11.64 in April 2024Benefits: Shopping Centre discounts, Specsavers perks programme, staff, friends and family discounts in store, additional birthday day off,...

  • Domestic Sales and Retentions Advisor

    4 weeks ago

    Stroud, UK, Gloucestershire, United Kingdom Ecotricity Full time

    About The RoleJoin our dynamic Domestic Sales & Retentions Team and be a part of the movement towards a sustainable future! We're on the lookout for passionate individuals to help customers embark on their energy and sustainability journey. This isn't just a job; it's an opportunity to make a difference while enjoying uncapped commissions – the...

  • Domestic Sales and Retentions Advisor

    3 weeks ago

    Stroud, UK, Gloucestershire, United Kingdom Ecotricity Full time

    About The RoleJoin our dynamic Domestic Sales & Retentions Team and be a part of the movement towards a sustainable future! We're on the lookout for passionate individuals to help customers embark on their energy and sustainability journey. This isn't just a job; it's an opportunity to make a difference while enjoying uncapped commissions – the...

  • Customer Assistant

    1 week ago

    Stroud, Gloucestershire, United Kingdom LL Company Full time

    We are looking for an experienced and enthusiastic assistant to join our small team and help to grow our company. We are an online ecommerce company, and we sell high-end home renovation products via our online shop.As a small online company, excellent customer service is the most important aspect of our business. We consistently provide our customers with...

  • Customer Assistant

    1 week ago

    Stroud, Gloucestershire, United Kingdom LL Company Full time

    We are looking for an experienced and enthusiastic assistant to join our small team and help to grow our company. We are an online ecommerce company, and we sell high-end home renovation products via our online shop.As a small online company, excellent customer service is the most important aspect of our business. We consistently provide our customers with...

  • Urgent Search: B2B Customer Services Advisor

    1 week ago

    Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About The RoleOur Energy Experts are a one stop shop for any customer query, we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time.The role will have a mixture of inbound work but also outbound for any...