Return Administrator

6 months ago


Milton Keynes, United Kingdom Alliance Automotive Group Full time

Alliance Automotive Group (AAG) are a leading distributor of passenger and commercial vehicle parts to the independent automotive aftermarket. We operate in the UK, Ireland, France, Germany, Poland, and Netherlands.

We are a subsidiary of Genuine Parts Company (GPC) and the home of NAPA racing UK, competing in the British Touring Car Championship (BTCC).

With combine turnover of over 15 billion and over 230 locations within the UK and growing, our network supplies light and commercial vehicle parts to over 36,000 independent garages, fast fit centres, and transport operators throughout the UK.

We currently have a vacancy for a Credits and Returns Administrator based at the Milton Keynes Head Office. The departments objective is to alleviate the Branch Managers from spending time investigating invoice and credit bounce backs that fail to match on the system.

**Responsibilities**:

- To intercept unmatched credits
- To accept, pass, match credits where deemed fit or no further action to be taken
- Match credit notes to return notes and clear from the system
- Challenge suppliers on handling charges and carriage charges
- Challenge suppliers on rejections
- Challenge suppliers on warranty claims
- To review reason behind bounce back and code accordingly
- To action solution if no further investigation is required
- To pass on to BM if a response is required that will require authorisation by RMD
- To notify BM of stock adjustments to be made
- To escalate on going or more severe issues to department manager

This role description is intended as a summary of the role and is not an exhaustive list of duties, the post holder is expected to undertake any tasks and responsibilities as required and deemed appropriate by the business.

**Desired requirements;**
- Knowledge of MAM and Autopart or similar
- Purchase Ledger experience would be preferable
- Credits and Returns processes would be preferable
- Returns to supplier knowledge would be preferable
- Strong written and verbal skills, be computer literate in Microsoft package and have impeccable attention to detail

**Benefits and other information**:

- Competitive salary and annual leave entitlement
- Pension Contribution
- Structured career path and bespoke training
- Cycle to work scheme
- Discounts and cashback from 1000s of high street stores via AAG Benefits Portal including
- Groceries
- Travel and hotel stays
- Eating out
- Tech
- Health and Wellbeing

Alliance Automotive Group (AAG) is a leading distributor of light and commercial vehicle parts to the automotive aftermarket, serving over 35,000 repairers across the UK & Ireland.

AAG is owned by Genuine Parts Company (GPC), the number one parts distribution business in North America, leading to an increased level of synergies helping achieve record growth.


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