Customer Service Administrator

3 weeks ago


Bury, United Kingdom Bayman Atkinson Smythe Full time

Based in Bury, North Manchester, our client is a market leader within its sector with an excellent reputation. They are looking for an experienced Customer Service Administrator to join their team on a full-time, permanent basis. This is an office based role working 8am-4pm Monday and Tuesday and then Wednesday-Friday the start time can be flexible.

**THE JOB**

Reporting to the Administration Manager, as Customer Service Administrator your responsibilities will include:

- Accurately logging and ensuring the resolution of customer queries
- Accurate and efficient data entry - processing customer information
- Liaising with third parties and other departments in the business
- Keeping customers fully updated on the status of their query
- Weekly imports of sales onto bespoke system
- Producing weekly reports on Excel (full training will be given)
- Sending letters to customers regarding membership and renewals
- Any other ad hoc customer service-based duties as required by the Manager

**THE PERSON**

This job will suit an experienced Customer Service Administrator that has outstanding customer service skills and excellent communication skills. Working in a small team, you will need to be a real team player with a positive, can-do attitude. Knowledge of the full MS Office package is essential and strong Excel skills would be advantageous but full training can be provided.

**THE BENEFITS**
- 37.5hour working week
- Free Onsite Parking
- Smart casual dress code
- 22 days holiday plus bank holidays
- Annual company/individual performance bonus
- Annual salary reviews
- Pension scheme

**Salary**: £21,000.00-£23,000.00 per year

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Bury, BL9 0YB: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: BASSC/8022023



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