Customer Services Administrator

2 weeks ago


Bury, United Kingdom Safecell Security Ltd Full time

To efficiently and profitably schedule and dispatch Installation & Maintenance Engineers in order to complete corrective and preventative maintenance visits in line with customer requirements and industry standards. The role requires a proactive approach and excellent personal interaction with all departments within the business.

To effectively undertake reception duties, booking in customer visits and referring callers to the relevant person within the organisation, according to agreed procedures and in a polite and professional manner.

Scheduling engineer appointments for corrective maintenances, preventative maintenances and installations, monitoring and following through to completion of jobs and updating the engineering scheduler through industry driven software, (CASH) and adding clear notes of “what happens next and when” to reflect any pertinent information.

Proactively monitor engineer’s activity to ensure that you touch base with all engineers’ daily, ensuring early dispatch and attendance of first job and monitor throughout the day to ensure job completion.

Processing of orders to ensure all work is carried out in time to allow invoice to be created.

Allocating remaining jobs for future attendance and ensuring that no jobs remain outstanding on engineers at the end of the day.

Following up any outstanding enquiries with regards to day works.

Assisting Chief Engineer to include scheduling works for successful tenders and coordinating project implementation including stock ordering and scheduling of engineers adhering to current company policies, i.e. Health & Safety risk assessments/method statements and tender specifications.

To effectively undertake administrative duties such as typing specifications, orders, letters etc, dealing with mail, filing, scanning and shredding.

To comply with organisational financial systems undertaking invoicing and credit control functions in a professional and timely manner.

To maintain timely and accurate records as required by the organisation.

General communication and liaison to relevant team members regarding progress and producing accurate information to the engineering department of progress of jobs as and when required.

To have a proactive approach to management of workload.

Strong attention to detail and must be used to working on own initiative. Also to be enthusiastic and willing to learn and have respect for customer confidentiality.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

COVID-19 considerations:
We have plastic screens in place and are abiding by the government guidelines by wearing face masks as and when appropriate.

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 3 years (required)

Work Location: One location



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