Customer Services Coordinator

1 month ago

Bury, United Kingdom LGC Limited Full time

LGC ASSURE comprises of four LGC businesses, with the common vision of “Science for a Safer World”. Individually, each business is a leader in its field; together they offer a connected series of supply chain assurance solutions across critical touchpoints. LGC ASSURE serves manufacturing, laboratory, ingredients and supplements sectors.

1. Job Purpose

To be responsible for the handling, management and successful completion of enquiries received from all channels for the Proficiency Testing organisation. The handling of none technical response to enquiries and escalation of such enquiries to the correct team. To be responsible for order entry onto the relevant systems within the agreed timescales.

2. Key Responsibilities
- To provide an excellent level of service to existing and potential customers of LGC’s PT schemes
- To provide an excellent level of support to LGC Standards offices and distributors where required
- To contribute to the accurate and timely recording of customer orders into IFS
- Demonstrate excellent attention to detail so that errors are reduced and kept to a minimum
- Prepare and supply quotations on request to customers
- Recording and entering of customer orders into the computer system
- Contribute to configuring the administration system at the start of each scheme year
- To assist in the organisation of PT Group events where required
- To cover the reception area where required
- Contribute to the achievement of current team and individual objectives
- Carry out any additional duties or tasks as directed that are commensurate with the role and position
- To ensure that all work is carried out in accordance with defined company procedures, statutory requirements, quality systems and accreditation

3. Person Specification

Behaviours

The job holder will be able to demonstrate the following behaviours in line with LGC’s values:

- Operates within the company’s core values (Respect, Integrity, Brilliance, Curiosity, Passion) and demonstrates these within the day to day role
- Proactive and enthusiastic attitude with a demonstrable commitment to delivering continual improvement
- Patience, determination, attention to detail and integrity are qualities which are paramount to an individual being successful in this role
- Demonstrates initiative; adopts a proactive and enthusiastic attitude and demonstrates commitment
- Able to manage a flexible workload; shows good organisational skills and high levels of personal resilience; able to work to deadlines under pressure
- Has high levels of concentration, excellent attention to detail, accuracy and reliability; excellent record keeping
- Good team worker with excellent communication skills
- Good interpersonal skills with the ability to interact with customers and colleagues at all levels
- Excellent verbal & written communication

LGC ASSURE comprises:
**AXIO**, a world leader in laboratory proficiency testing

**BRCGS**, the operator of the world’s most rigorous third party quality & safety certification schemes

**INFORMED**, the number one name in nutritional supplement endorsement

**Safefood 360**, the developer of best in class food safety and supplier quality management software

**Job Description and Role Responsibilities**:

- example

**Qualifications**

Knowledge, Experience and Technical Skills
- A minimum of four ‘GCSE’ passes or equivalent
- A minimum of one year’s previous work experience, preferably in a customer services environment
- Good organisational skills and ability to prioritise and work under pressure to meet deadlines
- Ability to formulate and take forward ideas on own initiative
- Excellent communication skills and ability to relate to all levels of the business
- Excellent command of English, written and oral, with a good telephone manner
- Computer literate with excellent keyboard skills

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