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Night Cleaning Supervisor

3 months ago

Borehamwood, United Kingdom Mitie Full time

Since 1987, Mitie's 68,000 employees, have been serving companies and communities across the world. We're the UK's leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

**Job Overview**

Contract Type: Permanent

Hours: 40 per week

**Salary**: £14.02 per hour

Location: Rowley Ln, Borehamwood, WD6 1FX

Deliver excellent service standards for the delivery of routine planned and periodic cleaning for a Mitie customer. Ensure the contract service delivery is of a high standard, meeting all SLA agreements whilst adhering to the cleaning schedules.

**Main Duties**
- Leads a team to ensure the delivery of a high quality, timely, responsive, cost-effective, and pro-active service.
- Sets objectives and goals for the team and what the next steps/ priorities are to meet those goals
- Is responsible for all the QHSE requirements of their team for areas of accountability
- Communicates in an engaging way, ensuring inspiring and motivating messages are conveyed across all teams.
- Effectively resources the team in line with business requirements and takes a proactive approach through business forecasting.
- Manages performance management for the entire team, ensuring there are mireviews completed for all team members with clear next steps
- Uses initiative to identity talented colleagues across their teams and site to ensure they are developed/supported through their career aspirations and building a pipeline of successors.
- Ensures that engagement action plans are brought to and kept alive across the entire team, creating a positive environment that contributes to making Mitie a great place to work.
- Utilises the internal HR systems, people support services and guidance to promote best practice and enable their people management accountabilities.
- Ensures that all payroll and absence management process are effectively controlled to minimise disruptions and impacting on engagement levels.
- Coaches and develops their teams to be the best they can be at work enabling them to achieve their full potential.
- Brings to life the Mitie values daily ensuring they and their teams demonstrate the exceptional everyday.
- Leads on all employee formal meetings, such as any employee relations topics, restructuring, TUPE or any other consultations.

**W**hat we are looking for**
- Has developed excellent written, verbal communication and negotiation skills to support them in their role.
- Fully capable of understanding and maintaining the confidentiality across the site and respecting the needs of all stakeholders.
- Understands the organisations goals and objectives and can bring these to life in theirs/their teams daily activities.
- Works well under pressure to meet the challenging deadlines for both operational and people aspects of their roles.
- Demonstrates forward thinking/planning, with a positive and can-do attitude and can flex their style to meet the needs of the business.
- Can effectively plan and manage own workloads, however, understands when to ask for support when needed.
- A strong manager with proven ability to lead, motivate, inspire and support a diverse team.
- The ability to be calm and composed under pressure,
- Good decision-making skills
- Represents Mitie and the client always in a professional, courteous, and confident manner.
- A team player with the ability to lead by example through operational excellence, strong interpersonal skills and the ability to interact at all levels.

**The perks**:

- **Free Sky Q, for the TV you love all in one place**:

- **The magic of Sky Glass at an exclusive rate**:

- **Discounted Sky mobile and broadband**:

- **A wide range of Sky VIP rewards and experiences