Training Coordinator

4 weeks ago

Oldham, United Kingdom Amberstone Security Full time

**Detailed job description**

**Overall purpose**:
**Main duties / key responsibilities**:

- Supporting Amberstone’s internal Training Partners in the delivery of training activities
- Administration of training planners, dates, and venues
- Creating relevant in-house training programmes and resources for staff
- Providing vital information about training sessions and informing personnel about available training
- Liaising with management, HR, Customer Service & Operations to create training plans
- Ordering training supplies and materials to enhance the instruction programme
- Colleague enrolment on to our Learning Management Systems
- Keep My Learning accounts up to date by removing leavers and duplicate accounts
- Monitor training within our internal training platform and report on areas of improvement
- 1st line training query support linked into business functions and our external 3rd parties
- Processing and logging invoices
- Shared Training in-box management - answering simple queries, forwarding others to correct team
- Receive, monitor, and evaluate feedback from learners, highlighting to Training Manager as necessary
- SIA compliance checks
- Electronic filing using SharePoint / Office...

**Working relationships**:
Internal: This role is part of the Compliance team reporting into the Training Manager. There will be cross department interaction to handle full life cycle of training and training bonding.

External: there will be supplier and training provider relationships that must be fostered and maintained to ensure best value and excellent customer service for the Company.

**Additional information**:
This is a new and developing role, this document is intended as a working document and the role will develop over time. A six-monthly review of the job description will take place while the role is evolving - expect two years to finalise it.

**Responsibilities & Requirements**

Job descriptions should be reviewed on a regular basis. Any changes should be made and agreed between you and your manager.

The above lists are not exhaustive, and you are required to undertake such duties as may reasonably be requested within the scope of the position. All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position.

**Person Specification**

**Education / Qualifications / Training required**:
**Essential**:

- A good standard of general education is required to fulfil the requirements of the role

Desirable:

- Administration qualification

**Previous work experience required**:
**Essential**:

- Experience of providing a high-quality administrative service within a fast-paced business
- Customer service
- Security industry knowledge

**Desirable**:

- Training administration experience
- Electronic security knowledge

**Knowledge and experience**:
**Essential**:

- Great interpersonal and communication skills both written and spoken
- A demonstrable ability to constantly improve systems, processes, and results.

**Desirable**:

- Knowledge of Microsoft Teams and SharePoint
- Knowledge of course booking software

**Personal skills/behaviours/qualities**:
**Essential**:

- Great interpersonal and communication skills both written and spoken
- Can do attitude and able to use own initiative
- Mind-set that produces ever-improving business process
- Confident at dealing with all levels or stakeholders across the organisations
- Good completer/finisher skills will be needed to ensure that tasks are delivered to the required standard and on time.

**Desirable**:
**Additional information**:

- Some opportunity for home / flexible working
- Location flexible Mansfield / Livingston

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