Customer Assistant

3 weeks ago

Brentwood, United Kingdom Sell My Classic Full time

**About Sell My Classic**

Sell My Classic is the UK’s only classic and performance car auction dedicated to the trade.

Our online-only platform connects private car sellers with over 1000 verified investors, collectors and professional buyers. Our tech first approach is changing the industry and this is your opportunity to join us as we make Sell My Classic the go-to auction for classic and performance cars.

The **Customer Sales Specialist** is a dynamic role with a wide range of tasks throughout the day where you will rapidly develop your skills in a fast-paced environment.

**This role will involve**:

- Speaking with our customers daily, you’ll be the first point of contact for inbound leads, understanding their requirements and profiling their car for valuation
- Be a proactive member of the team by acting on customer feedback and suggesting new ways to improve our customer experience
- With support from the team, you’ll play a key role in promoting our weekly auctions and ensuring customers expectations are managed.

**Working week**:
Monday - Friday 8.30am - 5.30pm

**Requirements**:

- Comfortable liaising and communicating with a wide range of people
- A proactive, self-motivated team player
- Dedicated to excellent customer service
- Excellent communication and writing skills
- Previous experience working on the telephone is a must
- A strong understanding of the motor industry is preferred but not essential
- Basic car knowledge would be an advantage

**What You'll Get**:

- Opportunity to make an impact on our future successes
- Support and guidance from a talented team
- Fantastic industry experience to further advance your career

**Benefits**
- Here at Sell My Classic we believe you should be rewarded for all your hard work, here’s what to expect._
- A competitive basic salary (£25,300)
- Yearly bonus
- Extended holiday allowance
- Pension scheme
- All the tech required to fulfil your potential
- Regular social events

**Equal Opportunities Statement**:
Sell My Classic is committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences.

**Salary**: £25,300.00-£36,800.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee mentoring programme
- Enhanced paternity leave
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

**Experience**:

- Customer service: 2 years (preferred)
- automotive: 2 years (preferred)

Ability to Commute:

- Brentwood (required)

Work Location: In person

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