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Customer Service Assistant
1 month ago
This is a full-time role working Monday - Friday, as well as 2/4 Saturday's which is paid in overtime. Another requirement of the role would be occasional travel to other branches when needed.
The day-to-day role:
* Ensure there is always a high level of customer service by providing an efficient and accurate counter service to all members.
* Carry out counter transactions for all account types, in accordance with the Society’s Policy & Procedures and regulatory standards.
* Supporting all members over the phone/live chat with any queries relating to their online account or other business needs
To be successful:
* You will have excellent customer service ability.
* Be able to work on-site 5 days a week with alternate Saturday mornings (paid at time and a half)
* Excellent communication skills.
* Preference for the ability to drive.
Benefits:
* Recognition Scheme
* Discounts through Saffron rewards
* Annual bonus scheme
* Physical, mental, and financial wellbeing support
* Pension, Life Assurance & Income Protection
* Holiday exchange
* Staff Mortgage Benefit
* Cycle to work scheme.
If you would like to join a diverse and supportive employer, click the apply button now
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