Contact Centre Team Leader

5 months ago


Burnley, United Kingdom Fuel Card Services Full time

As the Retentions Team Leader, you'll be a key player in helping us reach our targets. Reporting directly to the Retentions Manager, you'll lead a team of Retentions representatives and work closely with the department Manager to ensure seamless management and coordination of our retentions team's activities.

**Support and Motivate the Team**: Ensure that both individual and group targets are achieved by providing support and motivation to the team. Take responsibility for overseeing behavior and attitudes in the workplace to enhance relationships with colleagues and management. Support in the planning and prioritisation of retention activities and develop incentives to ensure team success.

**Support Development**: Contribute to the personal and professional growth of team members through coaching, mentoring, and other types of support.

**Role Model Key Behaviors**: Set an example for the team by demonstrating key behaviors. Maintain regular and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures.

**Maintain Business Knowledge**: Continuously develop a comprehensive understanding of the business, including a thorough knowledge of all fuel cards, fleet products, and the broader fuel and fleet market.

**Build Professional Relationships**: Foster strong professional relationships with key stakeholders internally and externally, promoting a collaborative culture for yourself and the team.

**Customer Focus**: Maintain a high level of call quality and prioritize customer satisfaction.

**Requirements**:

- A proven track record of exceeding Key Performance Indicators (KPIs) in a supervisory or management role.
- Proficient working knowledge of Microsoft Office packages, including Word, Excel, Outlook, and MS Teams.

**Benefits**
- Basic salary - £30,000 per annum.
- Monthly commission
- 20 - 25 days annual leave plus bank holidays.
- Your birthday is given as annual leave.
- Holiday purchase scheme (up to 5 days)
- No shifts, we all work Monday to Friday 8:45am to 5:15pm with a 2:45pm finish every Friday
- On the spot incentives.
- Fun, vibrant working environment
- Cycle to work scheme
- Casual dress code



  • Burnley, United Kingdom DST Systems Full time

    About the role Our call handlers are responsible for answering incoming telephone queries form a wide variety of callers such as clients, IFAs (Independent Financial Advisors), investors and other financial institutions. You will accept account servicing questions on the phone and action the appropriate response, whether to request investigations, give...


  • Burnley, United Kingdom SS&C Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...


  • Burnley, Lancashire, United Kingdom Recruitment Solutions (North West) Ltd Full time

    Business Centre Manager Job DescriptionWe are seeking a highly skilled and experienced Business Centre Manager to join our team at Recruitment Solutions (North West) Ltd. As the main point of contact for businesses renting spaces in our centre, you will be responsible for ensuring a seamless and efficient experience for our clients.Key Responsibilities:Act...


  • Burnley, Lancashire, United Kingdom Recruitment Solutions (North West) Ltd Full time

    Business Centre Manager Job DescriptionWe are seeking a highly skilled and experienced Business Centre Manager to join our team at Recruitment Solutions (North West) Ltd. As the main point of contact for businesses renting spaces in our centre, you will be responsible for ensuring a seamless and efficient experience for our clients.Key Responsibilities:Act...


  • Burnley, Lancashire, United Kingdom Recruitment Solutions (NW) Ltd Full time £23,000

    Your role will be to act as the first point of contact for Businesses that are renting space in the Business Centre.You will also work to attract new Tenants by showing them Vacant Office Space / Placing Adverts on websites etc.Key Responsibilities:Act as the first point of contact for Businesses renting space in the Business CentreAttract new Tenants by...


  • Burnley, United Kingdom Recruitment Solutions (North West) Ltd Full time

    Our client offers office spaces to rent to businesses across a range of different industries. They are looking for a Business Centre Manager, to act as the main point of contact for businesses who are renting spaces in the centre. What’s on offer Monthly Commission between £200-£500 per month£200 uniform allowance25 days holidays plus bank...


  • Burnley, United Kingdom CV-Library Full time

    Your role will be to act as the first point of contact for Businesses that are renting space in the Business Centre. You will work to build and maintain long-lasting relationships with your Tenants – you will work to assist across a range of day-to-day issues such as Repairs / Rent Queries / Equipment etc. You will also work to attract new Tenants by...


  • Burnley, United Kingdom GR8 Wholesale communications Full time

    We are an outsourced service provider, specialising in contact centre, logistics and telecoms engineering. The company provides a range of outsourcing solutions such as inbound and outbound sales, cross selling, order processing, technical support, customer support, tele-marketing, telecoms engineering and system development. This privately owned group of...


  • Burnley, Lancashire, United Kingdom Recruitment Solutions (North West) Ltd Full time

    Business Centre Manager OpportunityWe are seeking a highly motivated and organized Business Centre Manager to join our team at Recruitment Solutions (North West) Ltd. As the main point of contact for businesses renting spaces in our centre, you will be responsible for building and maintaining long-lasting relationships with tenants.Key Responsibilities:Act...


  • Burnley, United Kingdom Lancashire County Council Full time

    Salary £38,625 - £41,663 Per annum | Permanent, Full Time, 37 hours per week | Burnley | Team Leader - Targeted Youth Support **International Sponsorship **- this role is **not **open to international sponsorship The Children and Family Wellbeing Service (CFW) offers early help and support to children, young people age 0-19+yrs (0 - 25yrs for SEND) and...


  • Burnley, Lancashire, United Kingdom Recruitment Solutions (North West) Ltd Full time

    We are seeking a highly skilled Business Centre Manager to join our team at Recruitment Solutions (North West) Ltd. As the main point of contact for businesses renting spaces in our centre, you will be responsible for building and maintaining long-lasting relationships with tenants.Key Responsibilities:Act as the onsite representative for dealing with...

  • Team Leader

    5 months ago


    Burnley, United Kingdom Change Grow Live Full time

    Overview: **Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are Our **Team Leaders** here at Change Grow Live play an integral role in ensuring an effective service provision for our service users by creating a focused culture, engaging staff to provide an innovative and...


  • Burnley, Lancashire, United Kingdom Recruitment Solutions (NW) Ltd Full time

    Business Centre ManagerAre you a customer-focused individual with a passion for sales and service?We're seeking a skilled Business Centre Manager to join our team at Recruitment Solutions (NW) Ltd. As the first point of contact for our business centre tenants, you'll play a vital role in building and maintaining lasting relationships with our clients. You'll...


  • Burnley, Lancashire, United Kingdom Recruitment Solutions (NW) Ltd Full time

    **Business Centre Manager Role Overview**We are seeking a highly skilled and motivated Business Centre Manager to join our team at Recruitment Solutions (NW) Ltd. As a Business Centre Manager, you will be responsible for providing exceptional customer service and support to our business tenants.**Key Responsibilities:**Act as the first point of contact for...

  • Sales Team Leader

    3 weeks ago


    Burnley, Lancashire, United Kingdom Mandeville Full time

    Job Title: Sales Team LeaderAbout the Role:We are seeking a highly motivated and experienced Sales Team Leader to join our team at Mandeville. As a Sales Team Leader, you will be responsible for leading a small team of sales professionals, fostering a positive and productive environment, and driving business growth through engagement with new and existing...

  • Team Leader

    5 months ago


    Burnley, United Kingdom Ram Full time

    **Location: Ram Burnley** We are looking for experienced Team Leaders who know how to be great team players and have a real passion to create an amazing guest experience. **Can you** - _Support, coach and mentor your team_ - _Support the management team and work together to create and deliver your vision_ - _Ensure standards and compliance are continuous...


  • Burnley, Lancashire, United Kingdom Recruitment Solutions (North West) Ltd Full time

    Our company, Recruitment Solutions (North West) Ltd, is seeking a highly skilled Business Centre Manager to oversee the daily operations of our office spaces. As the main point of contact for tenants, you will be responsible for ensuring a smooth and efficient experience for our clients.Key Responsibilities:Act as the onsite representative for dealing with...

  • Retentions Team Leader

    5 months ago


    Burnley, United Kingdom Page Personnel Full time

    Basic salary of £30,000 + monthly bonus - 40 hour contract with Fridays finish at 2:45pm **About Our Client**: The client are a card label solutions supplier and deal with a substantial employee base on a national scale. Renowned for their commitment to innovation and customer satisfaction, they strive to provide top-notch solutions that streamline...

  • Production Team Leader

    5 months ago


    Burnley, United Kingdom BCW Engineering Full time

    We are looking for a Production Team Leader Do you have the skills and experience we need? The Production Team Leader will be responsible for leading and supervising production shift assets and resources in accordance with BCW BMS requirements to achieve production and business unit objectives. **Role Objective** - Shift leadership of business unit...


  • Burnley, United Kingdom Liberata Full time

    **New year, New Career - a rewarding one!** **If you have what it takes to lead, develop and motivate a team a high performing team, this role is for you!** **Looking for a great work life balance? You have come to the right place, as we are only open MONDAY to FRIDAY 8:30-5:30 and don’t work Bank Holidays!** **Your new job description**: The role will...