Csv Team Leader Pacritretmk27q2
4 weeks ago
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
**Job Description**:
Package
- Competitive starting salary, followed by regular reviews and increases, as milestones are met.
- Fully paid training and qualifications
- Competitive holiday policy
- 6% employer pension scheme contribution
- Life Assurance (4 x salary)
- Single person healthcare
- Flex benefits scheme
- Discount scheme
- Sports and Social groups
Overview
Are you passionate about customer service? Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers. We are passionate about what we do and therefore looking for people who can provide excellent customer service, have a high level of attention to detail; but most of all, a passion for our business and provide the best customer experience possible.
About the role
As team leader, you will be responsible for managing a team of specialists in the client services complaints department, whose main responsibilities include the investigation and resolution of all complaints received by SS&C by telephone or in written formats. This includes, but is not limited to:
- Liaison between Clients, Customers, your team, Client Service Managers (CSMs), SS&C Group Compliance and administration areas, concerning the resolution of complaints
- Effectively manage the team's workload
- Ensure KPIs are being achieved, & SLAs are being met
- Investigate complaints thoroughly and document findings
- Discuss outcome of investigation with the complainant by telephone
- Where required, write to the complainant to explain your findings, using agreed templates and Client company style guide
- Establish and record complaints root cause data to provide Management with analysis and regular feedback
About You
Whether you have experience working in bars & restaurants, hotels, clubs or cinemas, we value above all else the level of customer service you’re able to afford our customers, be that experience face to face, or over the phone.
- Keenness to take responsibility for your area of the business, and act as a liaison between associates and management
- Customer services leadership experience, either face to face or over the phone
- Excellent customer service skills, including the ability to learn how to respond to complex customer queries
- Organised and able to work on own initiative when required
- IT skills
- Empathy towards our clients’ needs
- A keenness to make a career in the financial services industry
- Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services._
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
-
CSV Team Leader PACritRetMK27Q2
2 weeks ago
Burnley, Lancashire, United Kingdom SS&C Technologies Holdings Full timeJob Description PackageCompetitive starting salary, followed by regular reviews and increases, as milestones are met.Fully paid training and qualificationsCompetitive holiday policy6% employer pension scheme contributionLife Assurance (4 x salary)Single person healthcareFlex benefits schemeDiscount schemeSports and Social groupsAs team leader, you will be...
-
CSV Team Leader PACritRetMK27Q2
2 weeks ago
Burnley, United Kingdom SS&C Technologies Holdings Full timeJob Description PackageCompetitive starting salary, followed by regular reviews and increases, as milestones are met.Fully paid training and qualificationsCompetitive holiday policy6% employer pension scheme contributionLife Assurance (4 x salary)Single person healthcareFlex benefits schemeDiscount schemeSports and Social groupsAs team leader, you will be...
-
CSV Team Leader PACritRetMK27Q2
2 weeks ago
Burnley, Lancashire, United Kingdom SS&C Technologies Holdings Full timeJob Description PackageCompetitive starting salary, followed by regular reviews and increases, as milestones are met.Fully paid training and qualificationsCompetitive holiday policy6% employer pension scheme contributionLife Assurance (4 x salary)Single person healthcareFlex benefits schemeDiscount schemeSports and Social groupsOverviewAre you passionate...
-
CSV Team Leader PACritRetMK27Q2
1 month ago
Burnley, United Kingdom SS&C Technologies Holdings Full timeJob Description PackageCompetitive starting salary, followed by regular reviews and increases, as milestones are met.Fully paid training and qualificationsCompetitive holiday policy6% employer pension scheme contributionLife Assurance (4 x salary)Single person healthcareFlex benefits schemeDiscount schemeSports and Social groupsOverviewAre you passionate...
-
Team Leader
3 weeks ago
Burnley, United Kingdom Meridian Health and Social Care Full timeA fantastic opportunity has arisen for a Full Time Team Leader to join our dynamic team in Burnley. This position is based in the office and in the field. In return, we offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, full training and on-going support. As a team leader you will be responsible for: To undertake...
-
Team Leader
4 weeks ago
Burnley, United Kingdom Meridian Health and Social Care Full timeA fantastic opportunity has arisen for a Full Time Team Leader to join our dynamic team in Burnley. This position is based in the office and in the field. In return, we offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, full training and on-going support.As a team leader you will be responsible for:To undertake initial...
-
Team Leader
4 weeks ago
Burnley, United Kingdom Meridian Health and Social Care Full timeA fantastic opportunity has arisen for a Full Time Team Leader to join our dynamic team in Burnley. This position is based in the office and in the field. In return, we offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, full training and on-going support.As a team leader you will be responsible for:To undertake initial...
-
Team Leader
2 days ago
Burnley, Lancashire, United Kingdom Meridian Health and Social Care Full timeA fantastic opportunity has arisen for a Full Time Team Leader to join our dynamic team in Burnley. This position is based in the office and in the field. In return, we offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, full training and on-going support.As a team leader you will be responsible for:To undertake initial...
-
Team Leader
1 month ago
Burnley, United Kingdom Meridian Health and Social Care Full timeA fantastic opportunity has arisen for a Full Time Team Leader to join our dynamic team in Burnley. This position is based in the office and in the field. In return, we offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, full training and on-going support.As a team leader you will be responsible for:To undertake initial...
-
Team Leader
6 hours ago
Burnley, United Kingdom Meridian Health and Social Care Full timeA fantastic opportunity has arisen for a Full Time Team Leader to join our dynamic team in Burnley. This position is based in the office and in the field. In return, we offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, full training and on-going support.As a team leader you will be responsible for:To undertake initial...
-
Team Leader
1 month ago
Burnley, United Kingdom Meridian Health and Social Care Full timeA fantastic opportunity has arisen for a Full Time Team Leader to join our dynamic team in Burnley. This position is based in the office and in the field. Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.In return, we offer highly competitive pay rates, company uniform, paid DBS disclosure,...
-
Team Leader
4 weeks ago
Burnley, United Kingdom Meridian Health and Social Care Full timeA fantastic opportunity has arisen for a Full Time Team Leader to join our dynamic team in Burnley. This position is based in the office and in the field.In return, we offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, full training and on-going support.As a team leader you will be responsible for:To undertake initial...
-
Team Leader
2 days ago
burnley, United Kingdom JR United Kingdom Remote Work Freelance Full timeA fantastic opportunity has arisen for a Full Time Team Leader to join our dynamic team in Burnley. This position is based in the office and in the field. In return, we offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, full training and on-going support.As a team leader you will be responsible for:To undertake initial...
-
Team Leader
2 days ago
Burnley, Lancashire, United Kingdom JR United Kingdom Full timeA fantastic opportunity has arisen for a Full Time Team Leader to join our dynamic team in Burnley. This position is based in the office and in the field. In return, we offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, full training and on-going support.As a team leader you will be responsible for:To undertake initial...
-
Team Leader
3 weeks ago
Burnley, United Kingdom DHL Supply Chain Full timeBE AN ESSENTIAL PART OF EVERYDAY LIFE Position: Team Leader Contract Type: Permanent (Full-Time) Location: Burnley (BB10 2TQ) Weekly hours: 37 Shift patterns: Monday - Thursday 08:00 - 16:30 Friday 08:00-14:00 At DHL we are extremely passionate about what we do. We pick, pack, store and deliver everything from raw materials to consumables, spare parts...
-
Team Leader
1 week ago
Burnley, United Kingdom Meridian Health and Social Care Full timeA fantastic opportunity has arisen for a Full Time Team Leader to join our dynamic team in Burnley. This position is based in the office and in the field. In return, we offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, full training and on-going support. As a team leader you will be responsible for: To undertake...
-
Team Leader
2 weeks ago
Burnley, United Kingdom Meridian Health and Social Care Full timeA fantastic opportunity has arisen for a Full Time Team Leader to join our dynamic team in Burnley. This position is based in the office and in the field. In return, we offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, full training and on-going support.As a team leader you will be responsible for:To undertake initial...
-
Team Leader
1 month ago
Burnley, United Kingdom Meridian Health and Social Care Full timeA fantastic opportunity has arisen for a Full Time Team Leader to join our dynamic team in Burnley. This position is based in the office and in the field.Are you the right applicant for this opportunity Find out by reading through the role overview below.In return, we offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours,...
-
Team Leader
4 weeks ago
Burnley, United Kingdom Change Grow Live Full timeOverview: **Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are Our **Team Leaders** here at Change Grow Live play an integral role in ensuring an effective service provision for our service users by creating a focused culture, engaging staff to provide an innovative and...
-
Production Team Leader
1 month ago
Burnley, United Kingdom Distinct Consultancy Full timeProduction Team Leader + Nights + FMCG + £31,699K + 3 nights per week Friday, Saturday and Sunday!!Due to growth of the business our client based in Burnley are looking for a Production Team Leader to join them in a permanent capacity covering their brand new weekend shift.Hours of work: 3:30pm-3:30am/5:30pm-5:30am Friday - SundayAs the Production Team...
