Aftersales Administrator
3 weeks ago
**Aftersales Administrator - Automotive experience preferred**
£25,000
Middlesex
Monday
- Friday 8am - 6pm and Saturdays 1-2 (8.30am-1pm)
At HR Watford we are recruiting for one of our Leading Car Dealership companies in Middlesex for a highly organised and dynamic Aftersales Administrator to join their fantastic team. We are looking for an experienced Administrator ideally with Automotive Industry experience to support the Service and Parts operation of the business. An individual who has great attention to detail and be willing to go that extra mile who is committed to providing excellent customer service and thrive in a busy, environment. As a Aftersales Administrator you will be extremely organised, confident, and a passion to provide a service of excellence at all times is crucial in this role.
**Aftersales Administrator Duties**
Meeting and greeting customers in person and on the phone
You will be responsible for delivering excellent customer service whilst dealing with incoming enquiries from our customers in a prompt manner.
Warranty work with timing jobs
Invoicing completed jobs and dealing with payments
Dealing with social media/ marketing for the company
Taking incoming booking calls, providing service quotes, and reserving loan cars / collection appointments
Raising paperwork / job packs in preparation of customer's appointments
Updating vehicle and customer records
Supporting front-line staff with administration duties
**Aftersales Administrator Experience**
Previous experience within an Automotive Administrator role
Excellent time management skills
Highly organised
Excellent communication and interpersonal skills, collaborating with Aftersales, Parts, and Sales teams on a daily basis.
Ability to thrive in a fast-paced environment and remain calm under pressure.
An effective communicator with a commitment to providing exceptional levels of customer service.
This Aftersales Administrator position is a varied and exciting role and offers a superb opportunity to take their career to the next stage and enjoy working for a company that truly values their staff.
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