New Job

3 weeks ago


London, United Kingdom PeopleFirst Recruitment Full time

**New Job - Customer Service Administrator - London**:

- c£31k
- Contract
- Central London
- Ref: 21996

**Your New Job Title**:Customer Service Administrator**:
**Your New Salary**:c£31k
**Location**:Central London, Office based role
**Job status**: One Year Fixed Term Contract, may go longer
**Start date**: ASAP
**Hours**:37.5 hours per week

**Who You'll Be Working for**:High end luxury goods manufacturer.

**What You'll be Doing Each Day**:
Working as a key administrator in the Administration Team, you will ensure that all the client repairs are processed in an efficient, timely and accurate manner as set by the brands. All registration, estimates and invoices are to be completed daily.
- Open parcels, handle client products safely & process correctly as per procedures
- Record tracking details accurately to ensure security procedures are followed
- Client account & product identification
- Recording of product condition
- Recording of client requests
- Know the product catalogues & Brand policies (services, warranty criteria, gratuity criteria)
- Know the spare parts (being able to find a spare part reference, identify a spare part vs. consumable, spare parts included on service)
- Perform spare parts availability check
- Define services & price the repair (service & spare parts)
- Send the cost estimate to client
- Ensure all invoices are completed daily in an efficient & accurate manner
- Constantly strive to improve our service by proposing improvements & changes to the day-to-day procedures of the SAV/Aftersales Team
- Strictly follow security procedures
- Adhere to Health & Safety regulations & raise potential hazards or risks to management
- Offer cover & support to other teams in the platform when necessary
- Sales administration, Back Office or Aftersales/Repairs background
- Experience in luxury sector
- Experience of working at a fast pace with large volumes
- Accurate
- Efficient
- Organised
- Numerate
- Excellent communication & writing skills
- Excellent attention to detail
- Good time management skills
- Approachable
- Reliable
- Customer focused
- Team player
- SAP knowledge would be a plus

**Click for more Procurement, Supply Chain and Demand Planning jobs** from **People First Supply Chain** in London, your Supply Chain recruitment specialists.**:



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