Aftersales Representative
4 weeks ago
Leveraging your unique experiences, CHANEL will enable you to...
As part of this exciting new project you will be the face of the department, you will welcome clients into the new dedicated aftersales space providing a luxury experience for all visitors. You will in turn assist the Department Supervisor with all administration duties required to achieve the company KPIs . With 8 collections created per year, each request is unique and should be assessed on a case-by-case basis. You will leverage your experience and product knowledge to provide the best solution for the client. Key back of house tasks will also require completion to ensure leadtimes are respected. Personal presentation and effective participation in teamwork will be key to the success of the department.
RESPONSIBILITIES TO INCLUDE
Engaging with clients to facilitate their repair requests Timely and accurate completion of all CASS administration, adhering to Boutique/Department store procedures and policies as appropriate ensuring repairs are sent to the relevant workshops within the company guidelines of 3 days after being recorded Diagnosing the reason for the product being returned and provide an appropriate solution ie in-house repair, send to Croydon, to Paris, credit offer or unrepairable Establish and cultivate strong customer relationships by responding promptly and appropriately to all internal and external queries and ensuring that all parties are kept informed as appropriate Processing all client Credit Notes on CBR Deliver training to FAs on CASS and GRACE projects in the boutiques Conduct interim stocktakes on repair locations Monthly/quarterly repair audits Accurate receipt of deliveries, ensuring that goods received correspond with the appropriate documentation Develop and maintain expert standards of product knowledge. All quality issue information to be shared as appropriate within the Boutique team and relevant Head Office departments Liaise with the Dept Supervisor, Operations' Manager and Aftersales Manager on all client complaints Good communication with the Transport Department to ensure repairs are collected on time Apply a helpful and courteous manner towards all colleagues, remaining reliable, supportive and flexible at all times You are energised by...
We are looking for someone who is outgoing, communitive and has an eye for detail. You will be comfortable engaging with a range of clients in a positive manner. You will have a good understanding of luxury leather products and costume jewellery goods especially and have good problem-solving skills.
Actively participating in positive feedback sessions to build on the strong relationships we have with the Croydon Atelier as well as the Global Aftersales Teams in France.
You will be comfortable sharing opinions with the team and be perpetually curious to learn about different products.
What you can bring to the team...
With the main portion of the role being the receipt and initial assessment of all repair requests a basic knowledge of CASS and the GRACE aftersales principles is beneficial, as well as;
Empathy and listening skills are essential along with a "can do" attitude An understanding of client expectations and good communication. Experience of managing workflow and meeting deadlines. Being able to plan your daily tasks and show flexibility to ad hoc requests Active participation in team meetings What you will learn & what CHANEL can offer you...
An environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL Delivery of excellence in an environment that places the long term success of its people and by extension the brand, at its forefront Being part of a team that delivers a key value add service to the client, and deepens the clients relationship with the brand At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
-
Aftersales Representative
4 weeks ago
London, United Kingdom Chanel, Inc. Full timeAftersales Representative page is loaded Aftersales Representative Apply locations London time type Full time posted on Posted 12 Days Ago job requisition id JOBREQ00080602 An exciting opportunity has become available in our Harrods Aftersales department for an Aftersales Representative to join the world’s foremost luxury brand across important...
-
Aftersales Representative
1 week ago
LONDON, United Kingdom CHANEL Full timeAn exciting opportunity has become available in our Harrods Aftersales department for an Aftersales Representative to join the world's foremost luxury brand across important locations. You will be joining an established team at a time where we are expanding and opening our very first front of house aftersales space. You will primarily assist in the daily...
-
Aftersales Representative
4 weeks ago
London, United Kingdom CHANEL Full timeAn exciting opportunity has become available in our Harrods Aftersales department for an Aftersales Representative to join the world's foremost luxury brand across important locations. You will be joining an established team at a time where we are expanding and opening our very first front of house aftersales space. You will primarily assist in the...
-
Aftersales Representative
2 months ago
London, United Kingdom CHANEL Full timeAn exciting opportunity has become available in our Harrods Aftersales department for an Aftersales Representative to join the world’s foremost luxury brand across important locations. You will be joining an established team at a time where we are expanding and opening our very first front of house aftersales space. You will primarily assist in the daily...
-
Aftersales Representative
1 week ago
London, United Kingdom CHANEL Full timeAn exciting opportunity has become available in our Harrods Aftersales department for an Aftersales Representative to join the world’s foremost luxury brand across important locations. You will be joining an established team at a time where we are expanding and opening our very first front of house aftersales space. You will primarily assist in the daily...
-
Aftersales Manager
4 weeks ago
London, United Kingdom Endeavour Automotive Limited Full timeSalary £75,000 OTE & Company Car Endeavour Automotive are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, LEVC, Lotus, INEOS and Polestar across 22 dealerships in London, Buckinghamshire, Hertfordshire, Suffolk and Essex. We are currently seeking out an experienced and highly professional Aftersales...
-
Aftersales Manager
4 weeks ago
London, United Kingdom Endeavour Automotive Limited Full time115 Power Road, Chiswick, London, W4 5PY. Salary £75,000 OTE & Company Car Endeavour Automotive are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, LEVC, Lotus, INEOS and Polestar across 22 dealerships in London, Buckinghamshire, Hertfordshire, Suffolk and Essex. We are currently seeking out an...
-
Aftersales Manager
2 weeks ago
London, United Kingdom Sytner Group Full time**About the role** Mercedes-Benz of West London has a rare opportunity available for motivated and driven Aftersales Manager. As a Sytner Aftersales Manager, you will lead from the front and inspire colleagues. You will deliver a full Aftersales service to our customers, and maximise the profitability of the sales of parts, labour hours, MOT, lubricants,...
-
Aftersales Advisor
1 month ago
North London, United Kingdom Endeavour Automotive Group Full time**Salary: £22,230 OTE £28,230** **Job Location: Hyundai North London** Endeavour Automotive are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, LEVC, Lotus, INEOS and Polestar across dealerships in London, Buckinghamshire, Hertfordshire, Suffolk and Essex. We are currently seeking out a highly motivated...
-
Aftersales Advisor
1 week ago
North London, United Kingdom Endeavour Automotive Group Full time**Salary: £22,230 OTE £28,230** **Job Location: Hyundai North London** Endeavour Automotive are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, LEVC, Lotus, INEOS and Polestar across dealerships in London, Buckinghamshire, Hertfordshire, Suffolk and Essex. We are currently seeking out a highly motivated...
-
Aftersales Advisor
2 months ago
West London, United Kingdom Endeavour Automotive Group Full time**Salary: £28,000 per annum OTE £40,000** **Job Location: Volvo, West London - **115 Power Rd, Chiswick, London W4 5PY**.** Endeavour Automotive are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, LEVC, Lotus, INEOS and Polestar across dealerships in London, Buckinghamshire, Hertfordshire, Suffolk and...
-
Aftersales Advisor
1 day ago
West London, United Kingdom Endeavour Automotive Group Full time**Salary: £28,000 per annum OTE £40,000** **Job Location: Service Department, Volvo, West London - **115 Power Rd, Chiswick, London W4 5PY Endeavour Automotive are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, LEVC, INEOS Lotus and Polestar across 22 dealerships in London, Buckinghamshire,...
-
Aftersales Manager
3 weeks ago
London, United Kingdom Pybus Recruitment Full timeRole: Aftersales Manager AutomotiveSalary £75,000 OTE & Company CarLocation: Chiswick, London.Our client is an award-winning dealer group representing some of the best OEMs. Role:You will lead and manage the Service and Aftersales team, including Parts Advisors, Service Advisors, Technicians and Drivers. You will manage, coach, and motivate your team to...
-
Aftersales Manager
3 weeks ago
London, United Kingdom Pybus Recruitment Full time £50,000 - £75,000Role: Aftersales Manager AutomotiveSalary £75,000 OTE & Company CarLocation: Chiswick, London.Our client is an award-winning dealer group representing some of the best OEMs. Role:You will lead and manage the Service and Aftersales team, including Parts Advisors, Service Advisors, Technicians and Drivers. You will manage, coach, and motivate your team to...
-
Aftersales Advisor
3 weeks ago
London, United Kingdom Pybus Recruitment Full time £29,000Job Title: Aftersales AdvisorLocation: North London N11 3DGSalary: Up to £29,000 basic salary (depending upon experience) - OTE Up to £42,000Full Time and Permanent45hrs per weekRota for Saturday mornings, 1 in 3 per month Our Client are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, LEVC, Lotus, INEOS...
-
Aftersales Advisor
3 weeks ago
London, United Kingdom Pybus Recruitment Full timeJob Title: Aftersales AdvisorLocation: North London N11 3DGSalary: Up to £29,000 basic salary (depending upon experience) - OTE Up to £42,000Full Time and Permanent45hrs per weekRota for Saturday mornings, 1 in 3 per month Our Client are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, LEVC, Lotus, INEOS...
-
Aftersales Advisor
1 week ago
London, United Kingdom Pybus Recruitment Full timeJob Title: Aftersales AdvisorLocation: North London N11 3DGSalary: Up to £29,000 basic salary (depending upon experience) - OTE Up to £42,000Full Time and Permanent45hrs per weekRota for Saturday mornings, 1 in 3 per month Our Client are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, LEVC, Lotus, INEOS...
-
Aftersales Advisor
1 week ago
London, United Kingdom Pybus Recruitment Full time £29,000Job Title: Aftersales AdvisorLocation: North London N11 3DGSalary: Up to £29,000 basic salary (depending upon experience) - OTE Up to £42,000Full Time and Permanent45hrs per weekRota for Saturday mornings, 1 in 3 per month Our Client are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, LEVC, Lotus, INEOS...
-
Aftersales Advisor
1 week ago
London, United Kingdom Pybus Recruitment Full timeJob Title: Aftersales AdvisorLocation: North London N11 3DGSalary: Up to £29,000 basic salary (depending upon experience) - OTE Up to £42,000Full Time and Permanent45hrs per weekRota for Saturday mornings, 1 in 3 per month Our Client are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, LEVC, Lotus, INEOS...
-
Aftersales Advisor
1 week ago
London, United Kingdom Pybus Recruitment Ltd Full timeJob Title: Aftersales AdvisorLocation: North London N11 3DGSalary: Up to £29,000 basic salary (depending upon experience) - OTE Up to £42,000Full Time and Permanent45hrs per weekRota for Saturday mornings, 1 in 3 per monthOur Client are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, LEVC, Lotus, INEOS...
