Store Administrator

2 weeks ago


London, United Kingdom Alfred Dunhill Full time

Reference Code: 99336**Store Administrator**:

- London, LND, GB- PermanentRelevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.

**Store Administrator**

**(Permanent, Full-Time)**

HOW WILL YOU MAKE AN IMPACT?

**Bourdon House, dunhill’s flagship store, is a dynamic and multi-dimensional business covering retail, events and much more. We require a store administrator to support us with comprehensive administrational support across a range of activities, ensuring store operations run smoothly and client experience is prioritised.**

**Key responsibilities**:

- Manages aftersales process including overseeing entire repairs procedure from end-to-end
- Document filing and maintaining an organised back office
- Coordination of logistics as required e.g. shipments, couriers
- Liaising with retail team on aftersales procedures / repairs, and ensuring two-way dialogue with management
- Working with store management to help organise and coordinate store events and promotional initiatives (e.g. sale)
- Helping to manage client invites and engagement (pre
- and post-event), working with sales team to generate invite lists and then driving the activation of these
- Staying in constant communication with store management to keep them informed of progress and flag any challenges
- Supporting any other event logistics, as required, to ensure a smooth and seamless experience
- Liaises with head office and press team for any requests, ensuring disruption to store operations is kept to a minimum
- Supports store management with specific finance duties, such as missing payment investigations, carrying out remote payment process etc.
- Conducts weekly and daily banking processes, communicating promptly with store management regarding any issues

**HOW WILL YOU EXPERIENCE SUCCESS WITH US?**
- Excellent telephone manner
- Strong interpersonal & communication skills
- Confident / Positive / Enthusiastic / outgoing approach
- Passion for the brand / the ability to enthuse clients about the brand
- Intermediate / Advanced Word & Excel skills
- Proven track record in customer service

**HOW DO WE KEEP YOU SMILING?**

As a significant member of the **dunhill** community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

**YOUR JOURNEY WITH US**:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
**2nd Stage - Interview with the Store Manager**

**3rd Stage - Interview with the Human Resources Manager



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