SAINT LAURENT

2 weeks ago

London, United Kingdom Yves Saint Laurent UK Ltd Full time

Description

ROLE
As the Store Administrator, you will provide fundamental back office support and set best practice for the store team. From the co-ordination and organisation of merchandise flow management, to administrative and client after-sales support, your role within the store is key to creating an efficient and effective environment, as well as delivering a memorable client experience.

MISSION

Provide excellent customer and after-sales service

Drive and maintain optimal use of the client database

Continuously develop strong product knowledge and an understanding of current trends, in order to advise clients accordingly

Responsible for before and after sales process for store and clients stock; in particular, AX process, shipment and transfer

Ability to build and maintain strong working relationships with clients, colleagues and all members of management

Participate in maintaining a positive work environment

Support with the organisation of ad-hoc projects

Guarantee excellent customer experience

Manage and facilitate the client after sales service process

Play an active role in ensuring the store atmosphere upholds brand image

Support store management in all the store process compliance and follow-up

Manage the product repair/after care process

Adhere to and follow -up on all Company Policies & Operational Procedures

Review and adapt back office processes to ensure efficiency and effectiveness


PROFILE

At least 2 successful years of experience in a retail and/or back office environment

High attention to detail, priority management and organizational skills

Excellent interpersonal skills

Adaptable, responsive and team orientated

Highly competent using Word and Excel

Product and Fashion sensitivity


Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates

Job Type

Regular

Start Date

2024-05-30

Schedule

Full time

Organization

Yves Saint Laurent UK Ltd

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