Receptionist / Clerical Assistant

2 weeks ago


Crewe, United Kingdom CWP Full time

**Main area**
- Receptionist / Clerical Assistant**Grade**

Band 2

**Contract**

Fixed term: 6 months (Mat Leave Cover - extension possible)

**Hours**

Part time - 27.75 hours per week

**Job ref**

373-SMH1271-A RR

**Site**
- Delamere Resource Centre**Town**

Crewe

**Salary**

£20,270 - £21,318 per annum (pro rata)

**Salary period**

Yearly

**Closing**

31/01/2023 23:59

Cheshire and Wirral Partnership NHS Foundation Trust (CWP) supports thousands of vulnerable people across Cheshire and Merseyside.

We provide physical, mental health and learning disability services to a total population of around one million people.

Situated near two thriving cities in Liverpool and Manchester, CWP operates from 66 sites across Cheshire and Merseyside, including Wirral, Chester, Winsford, Crewe, Macclesfield, Sefton and Trafford.

We have been recognised by the Health Service Journal as one of the top places to work in the health service for the last two years running and committed to delivering person centred care.

The Care Quality Commission (CQC) has rated CWP as ‘Good’ overall, ‘better’ for treatments and ‘Outstanding’ for care.

We offer a variety of roles at all levels, so whether you are just starting out in your career or you are looking to use your skills and experience in a new role, CWP is the right employer for you.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern.

**Job overview**:
We have an opportunity for a Receptionist to support our Front of House team as part of Place Based 2 Administration Hub. You will provide a front of house service to Delamere Resource Centre based in Crewe
- which contains a number of Mental Health and Wellbeing Services. We are looking for a motivated and resourceful individual to join our team. You should possess commitment to team working and innovative delivery of excellent standards of work.

We are a supportive, competent and caring team. We aim to provide high quality administrative support services to our colleagues across the resource centre.

We will ensure that you have access to internal opportunities for development with access to supervision and appraisal.

CWP has adopted the Living Wage. Where the standard Agenda for Change hourly rate is below the Living Wage, pay will be supplemented to this level.

This post is fixed term for 6 months to cover Maternity Leave - possible opportunity for extension of this contract.

**Main duties of the job**:
This role will involve answering telephone queries for our Community Mental Health services within Crewe, including contact with service users, carers, families and professionals, and dealing with or forwarding / redirecting telephone calls as appropriate.

Applicants should have an enthusiastic, professional and pleasant manner at all times and have a flexible, “can do” approach. You will be someone who uses their initiative, common sense, and has excellent communication and organisational skills. Service with a smile goes a long way

Full training will be given.

**Working for our organisation**:
CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.

Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We have been recognised by the Health Service Journal as one of the top places to work in the health service for the last two years running. CWP also scored the highest in the north west (among mental health, learning disability and community Trusts) for staff “recommending CWP as a place to work” in the NHS Staff Survey 2020.

We have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton and Liverpool - and provide specialist services for the North West as a whole.

CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences. We are proud to be a Disability Confident employer.

**Detailed job description and main responsibilities**:
Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification) and values.

CWP recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a **_Values Based Interview/Assessment_*



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