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Patient Services Advisor

3 months ago

Chard, United Kingdom Ariel Healthcare Full time

**Job summary**

Our Patient Services Team assist in the smooth and effective running of the reception and administrative function within a busy medical practice, providing a high-quality service to patients, partners and other practice staff.

**Main duties of the job**

KEY RESULT AREAS/RESPONSIBILITIES:

- Assist patients with obtaining appointments at a time and place convenient to them both face to face and over the telephone.
- Respond to patients requests for information or assistance by ensuring these requests are directed to the most appropriate clinician.
- Respond to doctors and other clinical members of staff requests for information or assistance and to liaise with external agencies as necessary, anticipating problems and seeking solutions.
- Providing cover for the main reception telephone.
- Ensuring messages are passed on quickly and accurately and that all necessary action is taken.
- Receive, send, file or dispose of information in a secure manner to ensure that confidentiality of information is maintained.
- Providing cover for the main reception desk.
- Ensure daily surgeries run efficiently and smoothly, advising patients of any delays.
- Registering new patients to the Practice.
- Managing the contents of the community notice board/health promotion boards in the main reception areas.
- Assist in the maintenance, reviews and updates of reception procedures and protocols.
- To operate in accordance with the practice protocols and guidelines.
- To undertake opening and closing procedures which will include; ensuring that the building is secure and un-setting/ setting security alarm.
- Be willing to take on additional tasks and duties, for which training will be given, to be able to provide a full reception service at any one of the two sites.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £10.95 per hour

Expected hours: 20 - 30 per week

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 31/12/2023