Patient Services Advisor

3 months ago

Chard, United Kingdom Ariel Healthcare Full time

**KEY RESULT AREAS/RESPONSIBILITIES**: Assist patients with obtaining appointments at a time and place convenient to them both face to face and over the telephone. Respond to patients requests for information or assistance by ensuring these requests are directed to the most appropriate person in the practice. Respond to doctors and other clinical members of staff requests for information or assistance and to liase with external agencies as necessary, anticipating problems and seeking solutions in advance. Providing cover for the main reception telephone.

Receive, send, file or dispose of information in a secure manner to ensure that confidentiality of information is maintained. Providing cover for the main reception desk. Ensure daily surgeries run efficiently and smoothly, advising patients of any delays. Registering new patients to the Practice.

Scanning correspondence into patients medical records. Undertake straightforward coding of results into patients medical records. Assist in maintaining a clean and tidy waiting room. Managing the contents of the community notice board/health promotion boards in the main reception areas.

Assist in the maintenance, reviews and updates of reception procedures and protocols. Greeting visitors to the practice. To operate in accordance with the practice protocols and guidelines. To undertake opening and closing procedures which will include; ensuring that the building is secure and un-setting/ setting security alarm.

Be willing to take on additional tasks and duties, for which training will be given, in order to be able to provide a full reception service1 at any one of the three sites. CONFIDENTIALITY In the course of seeking treatment, patients entrust the practice with, or allow the practice to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source however stored is to be regarded as strictly confidential and staff should only access information held in the Practice for a valid purpose and only appropriate to their job role and will be required to sign an agreement to this effect. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in the proper course of your employment or as required by legislation. HEALTH & SAFETY The post-holder will assist in promoting and maintaining their own and others health, safety and security, to include: Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks thereby contributing to a safe working environment Using security systems within the workplace according to Practice guidelines Using appropriate infection control procedures, maintaining work areas in a tidy and safe way as to minimise the risk of healthcare associated infection Reporting potential risks identified.

EQUALITY AND DIVERSITY The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. PERSONAL/PROFESSIONAL DEVELOPMENT: The post-holder will participate in any training programme implemented by the practice as part of this employment, including: Active participation in regular individual performance review, including an annual appraisal Taking responsibility for maintaining a record of own personal and/or professional development Active participation in training to update knowledge and skills in order to maintain competency, including mandatory training. QUALITY The post-holder will strive to maintain quality within the Practice, and will: Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams/Practices performance Contribute to the achievement of practice contractual obligations and targets. Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Support a culture of sharing information, knowledge and reflective practice Work effectively with individuals in other agencies to meet patients nee

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