Sales Support Specialist

3 months ago

Andover, United Kingdom Ecolab Full time

Ecolab UK and Ireland is proud to be a Great Place to Work
- Certified Company

Our associates have spoken and recognised outstanding employee experience. So, when you join our Sales Support team team as a Sales Support Specialist, not only do you get to work for a company that helps change the world, you will also get to work for a company that is committed to creating great workplaces for their associates.

The Sales Support role will primarily be responsible for providing high-level office based point of contact for our customers in UK and Ireland and our European Distributor network as well as supporting the UKIE sales team.

**Reports to**:
Customer Care Manager

**Responsibilities**

Serve as office-based point of contact for Bioquell customers in UKIE alongside Service Centre of Excellence. Involvement in exceptional circumstances - main route remains through CS. - Customer support as needed:

- New account set up up
- Complaints fielding, credit processing and liaison with Customer Services to satisfy customer request.
- Pricing communication and quotations; maintain pricing files.
- Support customer communication on new / delisted products, product queries and deliveries o Equipment proposals and tracking for Chemical business.
- Management of certificate requests COAs, Technical files, SDS. Channel technical Customer queries to the relevant support function of sales Team for Chemical Business
- Process Customer Questionnaires, Audit requests and Confidentiality agreements
- Manager Customer and sales team requests for literature and quote requests o Support with Customer communication Notifications o Assist in the set up and logistics for Team meetings.
- o Maintain Team Safety and Training records. o Provide Cover for Holiday Leave for sales support Team.
- Manage sales reports for the Sales Team and issue regular report updates.
- Manage the set up of business events with associated logistics. o Update territory information in SAP system on a regular basis
- Provide ongoing and initial support to new Sales Starters
- Maintain customer master data
- Assist with quotations as required

**Distributor support**:

- Serve as office-based point of contact for EMEA Distributors Team support:

- Dynamics updates when territories are amended.
- Maintain distributor training records and be point of contact for training records and bookings.
- Support TM Introduction to processes / systems / products

**Our Commitment to Diversity and Inclusion**

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

**Our Commitment to Diversity and Inclusion**

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

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