Customer Service Assistant

19 hours ago


Preston, United Kingdom Lancashire Double Glazing Full time

Lancashire Double Glazing Group Ltd supply and install windows, doors and conservatories to retail customers and are seeking a customer service assistant to work in their Installations Department. You will work alongside the Installations co-ordinator to ensure a smooth day-to-day running of the department.

**Responsibilities**:

- take calls from customers and help with any issues they may have
- take card payments from customers over the phone
- chase customers for outstanding balances owed
- help the co-ordinator maintain the fitting diaries
- any ad-hoc duties assigned by the Installations Manager
- taking payments to the Accounts department for banking
- communicating with other departments in order to get answers to queries

**Requirements**:

- ability to work as part of a team or on own accord
- capable of working under pressure
- accept and deal with calls from dissatisfied customers in a calm manner
- be organised and good at communicating with people at all levels
- quick to learn new computer systems
- punctual and hard working

Previous experience in a similar role or from a similar industry is advantageous. However, full training will be given for this role.

Hours of work are Monday-Friday 7.30am - 4.30pm, and Friday 7.30am - 4pm. We have free parking available on site.

Pay is dependent on experience.

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Preston: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: customer service



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