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Pay Services Assistant

3 months ago

Preston, United Kingdom Service Care Full time

Service Care Solutions are looking for an Pay Services Assistant on an 3-month contract within the Lancashire Constabulary.

**Location**: LanCon HQ

**Job Role/Purpose**:

- Accurately input / import information.
- Assist in the validation of input and accessing of information when required checking Notices and verifying queries with appropriate internal individuals.
- Maintain manual / computer records, record and scan any documents in relation to Fixed Penalty Notices processing and associated filing.
- Collate / print all associated standardised forms produced by computer and pass it for posting.
- Prepare files on receipt of letter of mitigation and other correspondence and process, updating manual and computer records, sending standard first responses in accordance with local and national policy.
- Handle cash, cheques, postal orders, driving licences and maintain records accordingly.
- Open internal and external post. Evaluate correspondence and distribute throughout the office as and when required.
- Ability to use various office equipment such as photocopier, scanners, computer etc. Complete general office duties including updating, amending, and retrieving of files.
- Check evidence available for omissions and discrepancies within all notices, make appropriate enquiries and prepare file for further action including court process, and holding bay.
- Research and analyse queries from all CTO customers including the public and police officers and undertake a suitable course of action in line with current policies/procedures.
- Attend court, when necessary, as a witness to confirm your involvement in the process.
- To review system exception reports produced by the various computer systems such as, Pentip, PNC, and undertake a suitable course of action in line with the current policies and procedures.

**Essential Experience**:

- Worked in a similar administrative capacity, dealing with clerical duties.
- Experience of recording, inputting, accessing, retrieving, evaluating, checking and interpreting information on computer databases.
- Competent in using computer systems including Microsoft packages and the Internet.
- Experience of dealing with telephone enquires providing information and assistance.
- Experience of working within a team.

**Skills/Abilities**:

- Capable of working with minimum supervision and using initiative e.g. dealing with queries, clarifying details.
- Ability to disseminate and communicate information in accurate and concise manner verbally and in writing.
- Excellent attention to detail.