Customer Complaints Coordinator

5 months ago


Gainsborough, United Kingdom Acis Group Full time

Job Advert

**Who are Acis?**

We are a welcoming and friendly organisation who own and manage more than 7,000 properties across the East Midlands and Yorkshire and the Humber, helping thousands of people in our communities every single day. This includes homes for affordable rent, homes for students and homes for older people. We even develop new homes to help people get on the property ladder. In addition to this, we provide Student accommodation. We support over 4000 learners a year with everything from entry level qualifications, arts and wellbeing courses through to employability support to help people fulfil their potential. This is through Riverside Training, our employment and skills team, and CLIP, an education provider.

**Do you thrive in a dynamic and customer-centric environment? If so, we have an exciting opportunity for you to join our team as a Customer Complaints Coordinator, **a typical day might include**:

- Improving customer experience and being the voice of the customer.
- Serving as a key point of contact, supporting, and overseeing the handling of complaints - in accordance with the Housing Ombudsman Complaints Handling Code.
- You’ll be using your exceptional communication skills, and experience working in a customer facing role, putting the customer first.
- Working with the Customer Experience Manager to identify and address service failures and how we can learn from them.
- Reviewing and maintaining all customer service processes, policies and procedures.
- Maintaining an excellent understanding of customer complaint trends and best practices across the housing landscape
- Delivering training and supporting teams to get it right.
- Supporting the Customer Experience Manager as needed

**Your role is all about improving the customer experience, using customer feedback and data, and doing what is right.**

**Some of the experience/skills that will help you to deliver the role: -**
- Experience in a similar role, preferably within a busy customer service environment.
- A customer-centric mindset with an understanding of customers and their needs.
- Organised with a methodical approach and great attention to detailed.
- Self-motivated and able to use initiative
- Proactive and thrives in a fast-paced environment
- Knowledge of Office programmes
- Experience using a CRM system would be a bonus
- A real team player with a collaborative approach
- Brilliant at building positive and constructive relationships
- Positive and proactive with a real ‘make it happen’ attitude

**Being part of the Acis team, you’ll get**:

- Generous holiday entitlement - 25 days leave plus bank holidays
- Enhanced pension contributions up to 10%
- The opportunity to undertake professional training, funded by us.
- One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
- Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
- Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more
- Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
- Long service awards for our loyal employees
- Cycle to work scheme
- Enhanced sick pay scheme
- Enhanced maternity and paternity scheme to support you and your family
- Employee Assistance Programme to give you confidential advice and support, when you need it
- Professional membership subscription to support your continuous professional development
- Death in service benefit



  • Gainsborough, United Kingdom Acis Group Full time

    Job Advert **Who are Acis Group?** We began as a social landlord providing homes in West Lindsey. Now we provide over 7,000 affordable homes across the East Midlands, Yorkshire and the Humber. Our homes include ones for affordable rent, Shared Ownership, people aged 55 and over and supported housing - but now, we do so much more. We take our roles in our...


  • Gainsborough, Lincolnshire, United Kingdom Edwards & Pearce Limited Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Edwards & Pearce Limited. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work well on their own initiative and as part of a team.The successful candidate will be responsible for providing a high level of customer service...


  • Gainsborough, United Kingdom Acis Group Full time

    Job Advert **Who are Acis?** We are a welcoming and friendly organisation who own and manage more than 7,000 properties across the East Midlands and Yorkshire and the Humber, helping thousands of people in our communities every single day. This includes homes for affordable rent, homes for students and homes for older people. We even develop new homes to...


  • Gainsborough CP, United Kingdom undisclosed Full time

    Job Title:Customer Service ManagerDescription:We are looking for a highly skilled Customer Service Manager to join our team at undisclosed. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.Key Responsibilities:Provide timely and...

  • Logistics Coordinator

    5 months ago


    Gainsborough, United Kingdom Wefco Full time

    **Introduction** Wefco, situated in Britannia Works in Gainsborough, are specialists in the manufacture of storage tanks, pressure vessels, refinery equipment & other bespoke bulk storage solutions. Due to succesful growth, and the opening of a secondary facility, a fantastic opportunity has recently opened for a Logistics Coordinator. As Logistics...


  • Gainsborough, United Kingdom Jemsar Engineering Limited Full time

    Engineering Service Co-ordinator This role would be working for our long-standing client based in Lincolnshire. As a major manufacturer of specialized machinery, you will be the focus point for dispatching engineers both in the UK and worldwide. The object of the role would involve putting quantities together on receipt of information and assisting in the...


  • Gainsborough, Lincolnshire, United Kingdom Huws Gray Group Full time

    About the RoleWe are seeking an experienced and motivated Assistant Branch Manager to join our team at Huws Gray Gainsborough.As a key member of our branch team, you will play a vital role in supporting the Branch Manager in driving sales growth, developing the team, and delivering exceptional customer service.Key ResponsibilitiesMaximise sales opportunities...

  • Asset Surveyor

    6 months ago


    Gainsborough, United Kingdom Acis Group Full time

    Job Advert **Who are Acis?** We are a welcoming and friendly organisation who own and manage more than 7,000 properties across the East Midlands and Yorkshire and the Humber, helping thousands of people in our communities every single day. This includes homes for affordable rent, homes for students and homes for older people. We even develop new homes to...

  • Launch Coordinator

    6 months ago


    Gainsborough, United Kingdom Coveris - Gainsborough Full time

    Coveris Gainsborough is part of the Flexibles Division of Coveris Group and is one of the largest producers of printed film packaging, a high proportion of which is ecologically recyclable. You will be joining a busy office in a friendly and fast paced team. The key day-to-day responsibilities are to carry out administrative tasks to assist the launch...


  • Gainsborough, Lincolnshire, United Kingdom NEXT Full time

    About the Role:To succeed in this role, you'll need to have excellent organizational skills and attention to detail. As a key member of our store team, you'll be responsible for efficiently processing stock and ensuring it's accurately stored and replenished throughout the store.About You:We're looking for someone who is a team player, able to work...

  • Bakery Assistant

    5 months ago


    Gainsborough, United Kingdom AF Blakemore Full time

    **SPAR Food To Go Bakery Assistant - Warren Wood, Gainsborough.** **Min 16 Hours P/W - possibly more hours when the store needs.** **Shift pattern, 6:30am-2:30pm, 6:30am-10:30am, 10:30am-3:30pm** We have an **exciting opportunity** for a **SPAR Food To Go Bakery Assistant** in our store who likes to have fun working with a team and is passionate about...


  • Gainsborough, United Kingdom Wefco Full time

    **Introduction** Wefco, situated in Britannia Works in Gainsborough, are specialists in the manufacture of storage tanks, pressure vessels, refinery equipment & other bespoke bulk storage solutions. Due to succesful growth, and the opening of a secondary facility, a fantastic opportunity has recently opened for a Production Foreman/ women. As the Foreman...

  • Auction Adminstrator

    5 months ago


    Gainsborough, United Kingdom Auction House Lincolnshire South Yorks Full time

    As an Auction Administrator you will be working closely with our ever-expanding Auction team to ensure the seamless coordination and execution of our processes. Your role will be a cornerstone in maximizing efficiency and driving revenue growth, allowing the team to focus on building relationships and closing deals. **Main Responsibilities**: Brochure...


  • Gainsborough, United Kingdom MBE Books Full time

    **MBE Books **(now part of Scholastic) have been supplying books to secondary schools for over 35 years. Over the last 15 years the company has experienced huge growth. We are now looking for an enthusiastic, creative and results driven person to continue to drive sales to the next level in this exciting new role. Working directly with the Managing Director...

  • Store Assistant

    3 weeks ago


    Gainsborough, Lincolnshire, United Kingdom Next Full time

    About the Role:We are seeking a highly organized and efficient individual to join our team as a Delivery Team Member. As a key member of our store team, you will be responsible for ensuring that our products are available to customers in a timely manner.Key Responsibilities:Accurately process stock quickly and to the highest standard, including scanning,...

  • Store Stock Handler

    3 weeks ago


    Gainsborough, Lincolnshire, United Kingdom Next Full time

    Shift Details:Thursday: 09:30 - 13:30, Saturday: 15:30 - 18:30 (7 hours per week)As a Store Stock Handler at Next, you will be responsible for efficiently processing our products to make them available to customers quickly. Your excellent customer service skills will shine when working on the sales floor. In return for your commitment to supporting company...

  • Materials Controller

    6 months ago


    Gainsborough, United Kingdom Wefco Full time

    Company: WEFCO (Gainsborough) Ltd Role: Materials Controller Start Date: Flexible **Salary**: Competitive Contract: Permeant Pension: Auto enrolment **Introduction** Wefco, situated in Britannia Works in Gainsborough, are specialists in the manufacture of storage tanks, pressure vessels, general fabrications and other bespoke bulk storage...


  • Gainsborough, United Kingdom Acis Group Full time

    Job Advert **Who are Acis Group?** We began as a social landlord providing homes in West Lindsey. Now we provide over 7,000 affordable homes across the East Midlands, Yorkshire and the Humber. Our homes include ones for affordable rent, Shared Ownership, people aged 55 and over and supported housing - but now, we do so much more. We take our roles in our...

  • Warehouse Associate

    3 weeks ago


    Gainsborough, Lincolnshire, United Kingdom Next Full time

    Key Responsibilities:We are seeking a skilled Delivery Team Member to join our fast-paced store team. The ideal candidate will have excellent communication skills, a calm and efficient demeanor, and a strong work ethic.Key Responsibilities:As a Delivery Team Member, you will be responsible for:Accurately processing stock quickly and to the highest standard,...


  • Gainsborough, United Kingdom Acis Group Full time

    Job Advert **Who are Acis Group?** We began as a social landlord providing homes in West Lindsey. Now we provide over 7,000 affordable homes across the East Midlands, Yorkshire and the Humber. Our homes include ones for affordable rent, Shared Ownership, people aged 55 and over and supported housing - but now, we do so much more. We take our roles in our...