Customer Assistant

6 months ago


Leeds, United Kingdom Switch Advisor Ltd Full time

Are you a skilled communicator with a passion for making a positive impact? We are seeking a dynamic individual to join our team as a Communications Assistant. As a key member of our communications department, you will play a crucial role in shaping and disseminating our brand message to various audiences.

**Duties**:

- Assist customers with inquiries, product selection, and purchases
- Provide exceptional customer service and ensure customer satisfaction
- Handle customer complaints or issues in a professional and timely manner
- Process transactions accurately and efficiently
- Upsell products or services to increase sales revenue
- Communicate effectively with customers and team members

**Skills**:

- Strong time management skills to prioritize tasks effectively
- Excellent phone etiquette for handling customer calls
- Proficient in English language for effective communication with customers
- Organizational skills to maintain inventory and product displays
- Bilingual abilities, is a plus for better customer assistance
- Multilingual skills are an advantage for serving diverse customer base

**Job Types**: Full-time, Permanent

**Salary**: From £23,481.58 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Leeds (preferred)

Work Location: In person



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