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Customer Service Assistant

4 months ago

Leeds, United Kingdom Available Car Limited Full time

**Customer Service Assistant**

**Leeds**

Available Car are a family owned Used Car Supermarket with 4 branches across the Midlands and Yorkshire. If you want to work for a market leader in the used car sales industry with a supportive team who will help you reach your potential, we have the opportunity for you. We are looking for a Customer Assistant to join our Team of experts at our Leeds branch.

**Our Benefits**:

- £21,237 per annum
- 24 days holiday + bank holidays + Birthday off
- “Available Anniversaries” (Days off to support with life changing moments)
- Room for progression
- Training opportunities
- Employee discount scheme
- Long Service Awards
- Death in Service
- Charity Day Off
- Occupational Health
- Corporate gym membership/discounts
- Friendly team environment

**About the role**:

- Contact Centre role
- Dealing with first line enquiries from customers
- Generate rich leads for the showroom teams
- Book appointments for customers with the showroom team
- Confidently, professionally and proactively engage with customers to build relationships, ensuring a positive and memorable customer experience
- Actively contribute towards and build upon the Available Car ethos of delivering an exceptional customer experience

**About you**:
You will have the ability to become part of a highly motivated Team, driven to deliver an exceptional customer experience. You will be enthusiastic and positive with experience of working in a high volume, multi-channel contact centre.
- (Note - you may also know this role as customer assistant, customer service assistant, contact centre advisor, retail advisor, sales advisor, retail assistant, sales assistant)_

**Skills required**:

- Computer literate & Proficient in Microsoft packages
- Experience working in a high volume, multi-channel contact centre
- Be able to prioritise your workload in a fast-paced environment
- Outstanding ability to clearly communicate with customers
- A passion for delivering great service, greeting customers with a smile and serving them with pride
- Work well within a team and communicate effectively and openly with others
- Full UK driving licence is desirable

**Hours**:Rolling 4-week shift pattern. 40 hours per week over 5 days, including weekend and bank holiday work.

**Pay**:£21,237 per annum

If this is you, we would love to hear from you

**Job Types**: Full-time, Permanent

**Salary**: £21,237.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- On-site parking
- Profit sharing
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Holidays

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: One location