Customer Assistant

5 months ago


Leeds, United Kingdom Switch Advisor Ltd Full time

We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met.

**Responsibilities**:

- Assist customers with their inquiries, concerns, and requests in a friendly and professional manner.
- Provide exceptional customer service by actively listening to customers and addressing their needs.
- Utilize phone etiquette when answering and making customer calls.
- Upsell products and services to customers to maximize sales opportunities.

**Experience**:

- Previous experience in a customer service role is preferred.
- Basic math skills to handle cash transactions and provide accurate change.
- Strong organizational skills to manage multiple tasks efficiently.
- Ability to effectively communicate with customers, colleagues, and management.
- Multilingual skills are a plus.

**Job Types**: Full-time, Permanent

**Salary**: From £23,440.91 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Leeds (preferred)

Work Location: In person



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