Customer Assistant

5 months ago


Leeds, United Kingdom THE CONNECTED EVENT GROUP LTD Full time

We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met**.**

**Duties**:

- Assist customers with their inquiries, concerns, and requests in a friendly and professional manner.
- Provide excellent customer service by actively listening to customers and offering appropriate solutions.
- Sell products and services to customers based on their needs and preferences.
- Upsell additional products or services to maximize sales opportunities.
- Handle customer complaints or issues with empathy and resolve them promptly.
- Follow company policies and procedures regarding customer interactions.

**Qualifications**:

- Fluent in English with excellent verbal and written communication skills in both languages.
- Multilingual abilities are a plus.
- Basic math skills for processing payments and providing accurate change.
- Strong organizational skills to manage multiple tasks effectively.
- Excellent time management skills to prioritize customer needs and ensure timely assistance.
- Ability to work well in a team environment and collaborate with colleagues.
- Phone etiquette skills for handling customer inquiries over the phone.

**Job Types**: Full-time, Permanent

**Salary**: From £23,286.52 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Leeds (preferred)

Work Location: In person



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