Customer Relations Advisor
3 months ago
Our client, located in Orpington, Kent, is seeking to recruit and build a 1st Class Team of Customer Service Advisors with the passion and experience of building a rapport face to face or on the phone - a people’s person - bright bubbly and confident to deal with a variety of calls.
**Key Responsibilities**:
You will be the first point of contact for all inbound enquiries and directing queries to relevant individuals where appropriate, ensuring that all callers receive the highest quality customer service.
**Daily duties will include**:
- Taking part in and contributing to regular team meetings in order to generate new ideas and generate team success.
- Appropriately managing caller expectations when/if specific people are not available to take a call.
- Encouraging customers to visit the premises
- Preparing our sales team by transferring well qualified enquiries.
- Connecting all departments to the customer for a seamless experience.
- Following up with customers to ensure they are satisfied with our service.
- Reminding customers of appointments and relevant offers.
- Share feedback with managers to aid continual improvement.
**What they offer you**:
They offer all the training required to be successful in your role, with regular on-going sessions in order to ensure the continuous provision of great customer service.
Working Days are Monday to Friday with weekend shifts every other week. Some of these shifts will involve working from home/at the offices
**Additional incentives**:
- Refer a friend incentive - Earn up to £500 for a successful referral
- Workplace pension
- Gym membership
- Birthday off
- Regular workplace events
- Discounts on related industry products
- Extra holiday accrual
- Life insurance
**Job Type**: Permanent
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- Additional leave
- Employee discount
- Free parking
- Gym membership
- Life insurance
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- London, BR5: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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