Bank Administrative Assistant

5 months ago


Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

Using the hospital computer and other NHS systems e.g. Patient Administration System, National Strategic Tracing Service to: - Input activity data Record and amend details of patients accurately on PAS Make outpatient appointments and generate confirmation letters. Deal with patients face to face and by telephone in a sympathetic and welcoming manner. Record details of patients arriving at Physiotherapy Reception and making return appointments according to physiotherapists requirements.

Send appropriate paperwork to patients relating to therapy appointments. Answer routine telephone enquiries from patients and other members of staff. Contact patients by telephone to arrange or confirm appointments. Maintain confidentiality at all times.

Report problems to Department Administrator. Ensure that medical case-notes are kept in good order and up to date. Ensure efficient/accurate filing of case-notes. Copy and distribute paperwork as necessary to support the functioning of the Therapy Department.

Set up new outpatient clinics and amend booking rules as required by the therapy staff. Ensure that therapy appointments are arranged following therapy department guidelines. Ensure therapy appointment capacity is used efficiently and effectively. Contribute to the smooth running of the Therapy Department as required by the Department Administrator which may include: - Providing cross cover within the Therapy Office Providing support to others within the Therapy Office Other related duties specified by the Department Administrator or Manager.

Ensure commitment to maintaining a quality of service to the clinical Departments.



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