Customer Sales Advisor

2 months ago

Smethwick, United Kingdom Industrial Recruitment Solutions Ltd Full time

Industrial Recruitment Solutions Ltd (IRS) are urgently recruiting for **Customer Sales Advisor** join their clients in **Smethwick**.

**Duties include but are not limited to**:

- Deal with customer queries efficiently and effectively or escalate where necessary.
- Input customer orders and raise delivery notes to ensure on-time order delivery.
- Arrange the collection of returning goods from customer premises.
- Upon request, update customer order delivery status including live and outstanding deliveries.
- Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation.
- Monitoring customer repair jobs through the workshop and maintain customer communication throughout.
- Assist in populating and maintaining central customer database (CRM)
- Actively promote all company services and participation in sales promotions.
- Be flexible and willing to undertake tasks and roles, e.g., Parts + Service + Sales.
- Raise any concerns with the Office support manager as and when necessary.
- Load special customer jobs (test & reports, customer own unit repairs) and monitor through the workshop and maintain customer communication throughout.
- Arrange the collection of returning goods from customer premises.
- Monitor backorders and VORs and input into production to expedite overdue orders.
- Produce accurate export documentation and invoices to enable timely payment from customers.
- Provide general administration services to the sales managers including liaison with shipping agents, export depots, etc.
- Telephone liaison with overseas sales offices & foreign customers as necessary
- Assisting the sales manager with customer quotes, price enquiries, chasing back orders as and when required.

**PERSON SPECIFICATION**
- Proven experience working within in a fast-paced telephone sales environment
- Proficiency in MS Office (MS Excel and MS Outlook in particular).
- A basic technical understanding of the products and services offered by Carwood Motor Units Limited.
- Experience working with cataloguing software such as TecDoc, MAM Autocat+, Partslink24
- Proven experience to work as part of a team.
- Attention to detail and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to multi-task.
- Displays a good attitude towards work, and the aims and objectives of the company.

**Working hours**: Monday - Friday 8:00 to 17.00 or 08.30 to 17.30

**Salary**: £23,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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