Inbound Customer Support Specialist

3 weeks ago


Newcastle Upon Tyne, United Kingdom MTrec Recruitment Full time

**The Excellent Rewards and Benefits Include.**
- **An immediate permanent job offers, with opportunities to build a long-term secure career.**:

- **Base salary of £20,800 with fantastic bonus earnings**:

- **No weekends**:

- **Incredibly modern state of the art offices.**:

- **They truly provide a superb team culture**:

- **An excellent training programme, to ensure you are ready before live calls.**:

- **Great transport links to the office.**:

- **Friendly working team structure and management.**:

- **A range of further great company benefits.**:

- **A start date in January, you can be offered a permanent job role immediately**

**Mtrec’s new client opportunity**:
Our highly prestigious Newcastle based client is an established and highly successful customer service organisation.

You will be joining a truly expanding and dynamic company, a superb team-based culture and huge opportunities to progress and advance your career. **You MUST live local to Newcastle and be able to work on site.** The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

**The Job You’ll Do**:

- As an advisor you will take inbound phone calls from customers and help them with any technical problems and queries.
- Using the systems and diagnostic tools provided, you will walk the customer through said query with the view of fixing that issue the first time.
- Working a part of a team of advisors
- Provide first class customer service and be a brand ambassador.
- The role is working Monday - Friday between 8am - 7pm working 8 hour shift on a rota basis. No weekends

**About you**:

- **Must have experience in any of these customer service settings i.e., office-based customer services, admin, hospitality - bars, restaurant, café, fast food, etc, retail, leisure, travel etc.**:

- A key requirement is a strong CV with longevity/tenure in job roles.
- Key qualities to possess for the role are a positive, friendly, empathetic and customer orientated attitude
- You must have strong listening skills.
- High attention to detail
- Strong time management and organisational skills
- Ability to handle a variety of customer issues and find the right solutions for your customer.
- Able to start a new role in January



  • Newcastle upon Tyne, United Kingdom CareerBliss Full time

    Customer Booking Agent (Inbound)Quorum Business Park, Newcastle, NE12 8BUSalary: £20,820.80 + uncapped commissionWorking Hours: 35 hours per weekShift Pattern: Monday to Friday between 3pm - 9pm including paid breakHolidays: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years serviceVerisure are looking for Customer Booking...


  • Newcastle upon Tyne, United Kingdom Verisure Full time

    Customer Booking Agent (Inbound) Quorum Business Park, Newcastle, NE12 8BU Salary: £20,820.80 + uncapped commission Working Hours: 35 hours per week Shift Pattern: Monday to Friday between 3pm - 9pm including paid break Holidays: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years service Verisure are looking for...


  • Newcastle Upon Tyne, United Kingdom Verisure Full time

    Customer Booking Agent (Inbound)Quorum Business Park, Newcastle, NE12 8BUSalary: £20,820.80 + uncapped commissionWorking Hours: 35 hours per weekShift Pattern: Monday to Friday between 8am - 3pm including paid breakHolidays: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years serviceVerisure are looking for Customer Booking...


  • Newcastle Upon Tyne, United Kingdom Verisure Full time

    Customer Booking Agent (Inbound)Quorum Business Park, Newcastle, NE12 8BUSalary: £20,820.80 + uncapped commissionWorking Hours: 35 hours per weekShift Pattern: Monday to Friday between 3pm - 9pm including paid breakHolidays: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years serviceVerisure are looking for Customer Booking...


  • Newcastle upon Tyne, United Kingdom Verisure Full time

    Customer Booking Agent (Inbound) Quorum Business Park, Newcastle, NE12 8BU Salary: £20,820.80 + uncapped commission Working Hours: 35 hours per week Shift Pattern: Monday to Friday between 3pm - 9pm including paid break Holidays: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years service Verisure are looking for...


  • Newcastle Upon Tyne, United Kingdom Gem Partnership Ltd Full time

    We are recruiting for Customer Service Advisors on an ongoing temporary basis into 2023. Offering and excellent working environment and training on the internal systems **Responsibilities**: - Inbound customer service calls (NO SALES) - Updating customer information packs - Dealing with general queries - Arranging follow up meetings - Sending out care...


  • Newcastle Upon Tyne, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel are currently working with a great company to recruit a Customer Service Advisor to join their busy team based in Newcastle Upon Tyne. **Client Details** Page Personnel are currently working with a great company to recruit a Customer Service Advisor to join their busy team based in Newcastle Upon Tyne. This is a fantastic opportunity for...


  • Newcastle upon Tyne, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector! This would be an exceptional opportunity for someone experienced within Customer Services looking for that next step in their career and to join a business which can offer excellent progression and...


  • Newcastle upon Tyne, United Kingdom FPSG Full time

    FPSG are pleased to offer multiple opportunities for Contact Centre Agents to join a growing Team of Call-handling Agents who deal with inbound calls exclusively for a major banking Client. The roles themselves are based on-site, in the Newcastle area, so please note that these are NOT remote working opportunities to be based from home, etc. The turnaround...


  • Newcastle upon Tyne, United Kingdom HR GO Recruitment Full time

    Inbound Call Centre Agent These requests are facilities management within a business. These can be minor or major requests depending on the issue. It will be your responsibility to obtain as much information as possible from the requestor e.g., details of the fault, location, severity, and log this accurately on one of our systems. Key Responsibilities: -...


  • Newcastle upon Tyne, United Kingdom Morrison Data Services Full time

    About The Role Were looking for a Customer Service advisor to join our team in Newcastle! Within the customer service advisor role, you will be the first point of contact for customers, colleagues & energy supplier employees, providing support to resolve issues, requests and any other queries they may have. We look to provide the best possible service to...

  • Sales Specialist

    1 day ago


    Newcastle upon Tyne, United Kingdom NRG Resourcing Ltd Full time

    Sales Specialist Hybrid Newcastle / Edinburgh / Maidenhead An exciting opportunity has come up with a leading supplier of IT Managed Services. They are looking for a Sales Specialist to join their incredibly successful sales team. Role As a Sales Specialist your role is to generate, develop and acquire new business colocation opportunities (new...


  • Newcastle Upon Tyne, United Kingdom MTrec Recruitment Full time

    **The Company you will be working for**: **Rewards and Benefits on offer;** - Great Working Environment - a very friendly culture and team atmosphere - Immediate start - Permanent position - Working with an incredibly successful organisation - Woking Monday to Friday - Hybrid working available! **The Role you will be doing**: - To take ownership &...


  • Newcastle upon Tyne, United Kingdom Blue Arrow Full time

    We're recruiting for an Applicant Service Advisor for a higher education provider based in Newcastle City Centre. The role is to start in April for a minimum of 3 months, 37 hours per week, Monday to Friday office hours, working on campus for training with the possibility of hybrid working after training (optional). £11.46 per hour + holiday pay earned as...


  • Newcastle upon Tyne, United Kingdom Brook Street UK Full time

    We are currently recruiting for temporary inbound Customer Service Advisors to work for The Care Quality Commission. The purpose of this role is to provide a quality support and advise. You will provide guidance to both internal and external customers, dealing with grievances and gathering relevant information to record and advise on further action. ...

  • Property Manager

    1 month ago


    Newcastle Upon Tyne, United Kingdom Reed Business Support Full time

    Do you have knowledge of the property industry or facilities management? Do you enjoy giving great customer service? Are you a keen problem solver? Reed are working with a fantastic company who are looking for a Property Manager to join their friendly team! Working Monday - Friday 9-5, full time, salary between 21-23k DOE. What would you be doing? -...


  • Newcastle upon Tyne, United Kingdom Excelerate Full time

    Role - Customer Service Advisor - Newcastle Role Type - Initial 6 month contract, followed by permanent employment. (To start asap) Location - Cobalt Business Park, Newcastle - NE27 0QJ (On-site daily) Salary/Pay - £12>£14 per hour (subject to experience, 7.Shift work, rota will be given 6-8 weeks in advance. Hours will vary as per rota 8am>8pm. Some...


  • Newcastle upon Tyne, United Kingdom Excelerate Full time

    Job Description Role - Customer Service Advisor (Banking) - Newcastle Role Type - Initial 6 month contract, followed by permanent employment. (To start asap) Location - Cobalt Business Park, Newcastle - NE27 0QJ (On-site daily) Salary/Pay - £12£14 per hour (subject to experience, 7.Shift work, rota will be given 6-8 weeks in advance. Hours will vary...


  • Newcastle upon Tyne, United Kingdom Excelerate Full time

    Job Description Role - Customer Service Advisor - Newcastle Role Type - Initial 6 month contract, followed by permanent employment. (To start asap) Location - Cobalt Business Park, Newcastle - NE27 0QJ (On-site daily) Salary/Pay - £12£14 per hour (subject to experience, 7.Shift work, rota will be given 6-8 weeks in advance. Hours will vary as per...


  • Newcastle upon Tyne, United Kingdom Excelerate Full time

    Role - Customer Service Advisor (Banking) - Newcastle Role Type - Initial 6 month contract, followed by permanent employment. (To start asap) Location - Cobalt Business Park, Newcastle - NE27 0QJ (On-site daily) Salary/Pay - £12£14 per hour ( subject to experience, 7.Shift work, rota will be given 6-8 weeks in advance. Hours will vary as per rota...