Customer Service Advisor

1 month ago


Newcastle upon Tyne, United Kingdom Blue Arrow Full time

We're recruiting for an Applicant Service Advisor for a higher education provider based in Newcastle City Centre.

The role is to start in April for a minimum of 3 months, 37 hours per week, Monday to Friday office hours, working on campus for training with the possibility of hybrid working after training (optional).

£11.46 per hour + holiday pay earned as you work.

To be considered for this role you must have the following:

- Strong customer service skills
- A helpful and friendly nature
- Previous experience within a call centre/ inbound Customer Service environment

Main duties:

- To provide, where possible, first contact resolution for all inbound enquiries (through various media channels) - (with efficient triage and hand-off where required)
- To provide excellent customer service skills
- Focused on Customer satisfaction (Student, Parent, Partner and other stakeholders)
- Ensure correct use of systems and logging of queries to allow Marketing to deliver improvements to recruitment and conversion
- To provide support for social media channels, e.g Facebook, Twitter, Applicant Services Live Chat and wider University Live Chat events
- Ensure correct use of telephony system
- To proactively disseminate information and updates to the Applicant Services Team

Benefits of working for this client:

- Easily accessible location
- Working alongside and collaborating across multiple departments
- 43 days holiday per year (post 12 weeks in contract)
- Attractive pay rate

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.


  • Sales Advisor

    4 weeks ago


    Newcastle upon Tyne, United Kingdom Switch Advisor Ltd Full time

    Switch Advisor Ltd is looking for a Sales Advisor to join our team! We are a local company that has been in business for over 30 years. We are looking for someone who wants to grow with the company. **Responsibilities**: - Generate new business by networking and promoting Switch Advisor Ltd services to existing customers - Educate customers on Switch...


  • Newcastle upon Tyne, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Newcastle upon Tyne. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Company perks - Safe work environment Job Description: Customer Service Call Center Representative **Responsibilities**: - Answer incoming...


  • Newcastle upon Tyne, United Kingdom Page Personnel Full time

    Opportunity to join an International leading business within their industry - Progression opportunities available! **About Our Client**: Page Personnel are currently working with an extremely established business based in Newcastle upon Tyne to recruit a Customer Service Advisor to join their team on a permanent basis! This is a fantastic opportunity for...


  • Newcastle upon Tyne, United Kingdom Foundever Full time

    **Foundever** Are you a customer service representative looking to expand your skills and maximise your potential earnings? Are you looking for a role that rewards you the more you put in? With our **sales through service** commission structure our customer service advisors can take home up to £25,000 per year. The better customer service advisor you are,...


  • Newcastle upon Tyne, United Kingdom Foundever Full time

    **Foundever** Are you a customer service representative looking to expand your skills and maximise your potential earnings? Are you looking for a role that rewards you the more you put in? With our **sales through service** commission structure our customer service advisors can take home up to £23,000 per year. The better customer service advisor you are,...


  • Newcastle upon Tyne, United Kingdom Randstad Technologies Full time €13

    Customer Service Advisor £ to £ per hour (PAYE) 6 Months Contract A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team. As a Customer Service Representative you will support customers with any enquiries they may have about their loan account...


  • Newcastle upon Tyne, United Kingdom Randstad Technologies Full time €13

    Customer Service Advisor £ to £ per hour (PAYE) 6 Months Contract A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team. As a Customer Service Representative you will support customers with any enquiries they may have about their loan account...


  • Newcastle Upon Tyne, United Kingdom Red Dot Recruitment Full time

    **Customer Service Advisor - Banking** **Full Time: 40 hours a week** **Start date: 16 of January** **Salary of £21,750 increasing to £24,000 after 20 weeks & obtaining satisfactory performance.** **The role of the Customer service advisor**: - Our customer service advisor will be working on behalf of a leading bank. - Our customer's interests are at...


  • Newcastle upon Tyne, United Kingdom CareerBliss Full time

    Customer Service Advisor £13.25 to £17.20 per hour (PAYE) 6 Months Contract A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting the...


  • Newcastle upon Tyne, United Kingdom Foundever Full time

    **Foundever** Are you looking for a role that rewards you the more you put in? With our **sales through service** commission structure our customer service representatives can take home up to £23,000 per year. The better customer service advisor you are, the better customer service you provide and the more you can increase your earnings! **About Us** - At...


  • Newcastle upon Tyne, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in Newcastle! - Working for a reputable business within the Property Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector! This would be an exceptional opportunity for...


  • Newcastle upon Tyne, United Kingdom Randstad Tech IT Full time

    Customer Service Advisor £13.25 to £17.20 per hour (PAYE) 6 Months Contract A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting the...


  • Newcastle upon Tyne, United Kingdom Page Personnel Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector!This would be an exceptional opportunity for someone experienced within Customer Services looking for that next step in their career and to join a business which can offer excellent progression and...


  • Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    What are we looking for in our **Customer Service Advisor?** **Customer Service Advisor - Newcastle - Contract to Perm** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided case/call logging system. - Resolve...


  • Newcastle upon Tyne, United Kingdom Fusion Lifestyle Full time

    We are now hiring Customer Service Advisors **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for customer service, accept only the best, and...


  • Newcastle upon Tyne, United Kingdom CCA Recruitment Group Full time

    Due to incredible growth, we are looking for Customer Service Advisors to work with one of the Biggest Banking Organisation in the UK. Customer Service Advisor - Based at Newcastle Upon Tyne office. Permanent - Full Time Monday to Friday 8am - 8pm, Saturday 08:30am - 5:00pm. As a Banking Customer Service Advisor you have our customers interests are at...


  • Newcastle upon Tyne, United Kingdom Page Personnel Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector!This would be an exceptional opportunity for someone experienced within Customer Services looking for that next step in their career and to join a business which can offer excellent progression and...


  • Newcastle upon Tyne, United Kingdom Foundever™ Full time

    Foundever Are you a customer service representative looking to expand your skills and maximise your potential earnings? Are you looking for a role that rewards you the more you put in? With our sales through service commission structure our customer service advisors can take home up to £25,000 per year. The better customer service advisor you are, the...


  • Newcastle upon Tyne, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector! This would be an exceptional opportunity for someone experienced within Customer Services looking for that next step in their career and to join a business which can offer excellent progression and...

  • Advisor services

    2 months ago


    Newcastle upon Tyne, United Kingdom One Property Recruitment Full time

    Customer Service Advisor- Newcastle- £24,000pa One Property Recruitment have been instructed upon the search for a Customer Service advisor to join our clients ambitious Build to Rent team in their head office in Newcastle. Our client is one of the market leaders for the Build to Rent sector and the private rented sector. Purpose of the Customer Service...