Inbound Call Centre Agent

2 weeks ago

Newcastle upon Tyne, United Kingdom HR GO Recruitment Full time

Inbound Call Centre Agent

These requests are facilities management within a business. These can be minor or major requests depending on the issue. It will be your responsibility to obtain as much information as possible from the requestor e.g., details of the fault, location, severity, and log this accurately on one of our systems.

Key Responsibilities:

- Provide advice and information on a range of services as required.
- Follow the agreed processes appropriate to the service request.
- Adhere to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction and drive service efficiencies.
- Maintain personal development, training and awareness and take personal responsibility for own development by highlighting any gaps to the relevant team leader or manager.
- Be able to work to a high standard of accuracy that ensures prompt, efficient and effective service delivery.
- Ensure behaviours are aligned with the company's core values and competencies.

What are we looking for?
- You'll have a good general education and/or relevant experience. Good literacy and numeracy skills.
- You'll have experience of working in a helpdesk/contact centre or customer service environment.
- You'll be flexible with your working hours - we are open 24 hours a day, every day of the year and you may be asked to cover other shifts at any time.
- Ability to work as part of a team and/or work unsupervised as required.
- Ability to work consistently in an enthusiastic and professional manner.
- Ability to stay calm under pressure.
- Delivers excellent Customer Service in line with standards and expectations.
- Positive attitude to challenges and change
- Excellent communicator

On offer is an hourly wage plus benefits.

Please contact Craig Grainger for more information.

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