Customer Relations Advisor

4 weeks ago

Kempston, United Kingdom Country Court Full time

**Customer Relations Advisor
- Kempston Care Home, Kempston, Bedfordshire MK42 7FY - Part of The Country Court Family**

**Hours: 37.5 Hours per week -Monday to Friday**

**Salary OTE £39,000 (£25,000 BASIC & £14,000 Commission for an on-target performance)**

Care about people as much as the numbers? Are you a switched-on salesperson with a big passion for people?
Come and join us at Country Court, and we’ll give you responsibility, rewards and job satisfaction that really add up.

Kempston Care Home is a warm & friendly 80 bed nursing home located in Kempston near Bedford.

Country Court Care are one the fastest growing Award Winning, 5* care providers and we are passionate about providing the very best care to our residents. We are proud to be a family run business that has grown over the years to a family of over 2,500 employees and 35+ nursing and residential care homes. Our philosophy is ‘our residents and their families are at the heart of everything we do’.

**THE CUSTOMER RELATIONS ADVISOR ROLE**

As Customer Relations Advisor for our Care Home, you will be the first point of contact for all customer enquiries and manage the sales process from showing a family around, to admitting their loved one into the home. You’ll arrange home open days and educational events, work closely with Country Court Care’s marketing and operational teams - all while developing strong relationships with local groups and GPs to promote the home.

You’ll be working with families at a challenging time, when an older loved-one is looking to move out of their own home into a care home. That’s why your ability to drive the numbers must be balanced by your empathy and passion for improving people’s lives: & families must trust you.

**ABOUT YOU**
We’re open to what your professional background looks like. Customer Relations Advisors may come from consumer banking, nursing, leisure/fitness and pharmaceutical sales with strong B2C experience. They’ve proven sales success and they’re competitive, but they care. Above all, they love seeing the end results of their efforts: happy residents and families, and high conversion rates.
- Have the ability to communicate with people at all levels both face to face, and on the telephone - Be ambitious and target orientated with the ability to work on your own initiative
- Experienced in the elderly care sector
- Be accurate with an attention to detail
- Understand the local area and population demographic.
- Some field-based work will be required so a full UK driving licence is essential

Specific product and sales training will be provided and there will be additional support to help you develop within this role.

**IN RETURN**

You’ll be joining a family business and you will also benefit from our range of benefits which include:

- A rewarding job with exciting opportunities for career progression
- Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
- Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.
- Annual Staff Awards Programme across all our Homes celebrating our great staff
- Subject to Terms and Conditions

**PLEASE NOTE**:
**All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.

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