Technical Support Officer
7 months ago
Overview of the Post The post-holder forms part of the Desktop Resolver Group and is responsible for second and third-line software and hardware support, installation, configuration and fault finding of all supported PCs, printers, etc working as part of the IT support team. The post holder is responsible for the resolution of underlying IT Problems causing multiple IT incidents Responsible for providing IT input and support to Trust and local IT and Business projects Will be a named representative of the IT Department for specific service directorates and attend meetings and provide bi-directional feedback Responsible for the development of resolution documentation for use by other teams to resolve IT incidents The post-holder is responsible for providing support to all staff, nominated users and authorised service users. The post covers all of the Trusts sites and will be required to provide support on site within offices, ward, prisons and other clinical areas as well as attending site planning meetings at building sites as required. The post-holder will be required participate in an on-call rota to provide out of hours support Key Task and Responsibilities These are listed below this is not a definitive list but indicates the range of tasks involved.
Diagnose problems with external systems. Assist in the maintenance of the Trusts security systems (EG Ironport, Bordermanager Firewall) Ensure the security of IT equipment and data held by the IT Department Back up user data held on PCs whilst in the custody of the department Ensure backup tapes for all in-house systems are stored securely Work with system managers of other Trust systems (Integra, Datix, HealthRoster, WinDip, etc) to diagnose connectivity and IT environment issues Commision and de-commision IT equipment Refine and develop working practices to provide better service across the Trust Maintaining department documentation as required: Producing in-house user guides and other documentation as necessary. Maintaining accurate IT inventory, including IT departmental stock Keeping up to date with current IT developments and technologies. Assisting in the investigation of out of the ordinary incidents i.e network problems.
Training new members of staff and work experience placements. Providing iPad / iOS support for our mobile working community. Knowledge of providing support using an MDM solution. Knowledge of SQL Server To carry out any other duties commensurate with the grade in support of the IT Manager / Head of ICT.
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