Technical Support Specialist

4 days ago


Dartford, United Kingdom Brigade Electronics Full time

Job Information

Due to continuous success, Brigade Electronics has an opportunity for a Technical Support Specialist, to be the first point of contact for customers to provide technical support, product knowledge and manage customer queries supported by the technical data, the Lead Technical Support Specialist, and our Engineering departments. This position is Monday-Friday, day shifts. Benefits include 25 days annual leave, inclusive of 3 days closure over Christmas, contributory pension scheme up to 5%, paid gym membership, and a discretionary annual bonus of up to 10%.

Key responsibilities are:

- Providing exceptional customer service
- Logging of call details on the company’s systems
- 1st line technical support
- Pre-sales technical support
- Troubleshooting customer technical issues
- Support the LTSS on training programmes for internal and external customers
- Support the LTSS with technical support material and future developments
- Build strong relationships with customers and colleagues
- Support the goals and objectives of the Programmes and Product Support department

Brigade Electronics, established in 1976, is at the pinnacle of commercial vehicle and mobile plant safety. A founder and innovator of sensing and monitoring systems that have helped save countless lives across the globe for over forty years. The Brigade Group organisation is based in the UK and has subsidiary companies in the USA, Canada, Germany, France, Italy, The Netherlands, and Poland, and selling into over 80 countries worldwide via our National Distributor network.

If you have not heard from us within 4 weeks then, unfortunately, you have not been successful this time.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Dartford, DA4 9BD: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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