Customer Services and Internal Sales Support

3 weeks ago


Nantwich, United Kingdom Quelfire Ltd Full time

**Position Summary**

**Customer Services and Internal Sales Support**:
The role involves dealing with incoming enquiries and quote requests, order processing and other associated administration tasks, providing unparalleled customer service.

One of the primary responsibilities will be to handle and process the incoming customer enquiries, especially in relation to customer delivery questions/complaints and this can mean liaising with the third party couriers and confirming ETA’s, PODs and updating contact details/rearranging.

The role also involves:

- Acting in a supportive role for the Account Managers and Business Development Managers by preparing quotations and price lists and sending correspondence on their behalf.

You will need to be able to organise and prioritise activities, especially in busy periods and will require an eye for detail and a can-do attitude bearing in mind that much of the role is regarded as “the face of Quelfire” and customer emotions can run very high when they are chasing delivery ETA’s.

You will need to be a team player and prepared to contribute to team goals whilst having the ability to use your own initiative and to use the tools, systems and processes available to provide the most efficient and valuable service for both customers and Quelfire.

**Qualifications and Experience**
- An excellent attitude will be a key consideration and some experience in being responsible for customer service will be desirable.

**Essential Skills**:

- Excellent written and verbal communication skills.
- Attention to detail.
- Ability to work under pressure and to stay calm and collected when things don’t go to plan.
- A can-do and positive attitude.
- Basic computer skills including use of Office.
- Ability to work in a team environment and independently.

**Desirable Skills**:

- Experience in a customer service and sales role to bring new ideas to the company.

**Key Roles and Responsibilities**:

- Answering the main telephone line and transferring to relevant person/department.
- Handling and reporting of customer complaints and delivery issues.
- Other sales/customer service activities as required in times of heavy workload and/or to cover other team members’ absence such as sending invoices, entering information on carrier/courier systems.

Please note the office is currently located in Sandbach, CW11 3HT but the move to Wardle, CW5 6HT is planned for early September so it should be understood that this position is based in Wardle but as we are looking to hire immediately it will be necessary to travel to Sandbach in the short term.

**Job Types**: Full-time, Permanent

Pay: £20,000.00-£25,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Nantwich: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 03/06/2024



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