Support Team Member

3 months ago

Fordingbridge, United Kingdom Ardens Manager Full time

**Company background**

Ardens is an exciting and fast-growing health tech company that has a passion for improving patient care through better use of technology. We are a clinically led organisation of over 120 people, including GPs, nurses, clinical pharmacists, developers, account managers, product specialists and customer support.

Our two products, Ardens Clinical and Ardens Manager, are used by 87% of GP Practices across England and provide the following benefits for patients and the NHS:

- **Improve patient safety**:Ardens can help prevent medication errors, missed diagnoses, drug contraindications and other possible issues via clinical decision support templates, reports and alerts.
- **Timely diagnosis**:Clinicians can use Ardens reports to assist with the quicker identification of patients who should have a clinically coded diagnoses.
- **Save NHS time**:Ardens save the NHS significant time through building and designing resources providing both best practice and contractual guidance throughout their resources, training and support articles.
- **Improve quality of care**:

- **Enable data-driven insights**:Our dashboard and analytics provide data trends and analysis which can be
- **Provide benchmarking & performance comparison**

**Role Specifics**

**Overview**

Ardens Manageris our cloud-based analytics tool which provides various service and contract dashboards to GP Practices, PCNs and ICBs. We are currently looking for a full-time support team member to join our growing Ardens Manager support team based in Downton, Salisbury.

**Responsibilities**
- First line support
- Setting up new users, organisations and groups on the Ardens Manager platform
- Assisting with uploading data onto the Ardens Manager platform

**About you**

**Experience**
- Customer service or similar customer-facing role
- Experience within a healthcare setting is preferable but not essential

**Skills**
- Strong communication and interpersonal skills
- Strong IT skills
- Good eye for detail
- Ability to keep on top of tasks and stick to deadlines
- Confident

**More about our benefits**

In addition to your salary, you’ll receive paid breaks, your birthday off, a generous annual leave allowance plus Simply Health membership. Throughout the year you’ll be able to join in with a variety of team events from summer garden parties to full team away days in the Cotswolds.

**Job Types**: Full-time, Permanent

**Salary**: £22,880.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Salisbury: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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