Support Team Member

5 months ago

Fordingbridge, United Kingdom Ardens Full time

Ardens is an exciting and fast-growing health tech company that has a passion for improving patient care through better use of technology. We are a clinically led organisation of over 120 people, including GPs, nurses, clinical pharmacists, developers, account managers, product specialists and customer support.

Our two products, Ardens Clinical and Ardens Manager, are used by 87% of GP Practices across England and provide the following benefits for patients and the NHS:

- ** Improve patient safety**:Ardens can help prevent medication errors, missed diagnoses, drug contraindications and other possible issues via clinical decision support templates, searches, reports and alerts.
- ** Timely diagnosis**:Clinicians can use Ardens alerts, reports and dashboards to assist with the quicker identification of patients who should have a clinically coded diagnosis.
- ** Save NHS time**:Ardens saves time through building and designing resources which provide both best practice and contractual guidance. Commissioners are supported with streamlining the local contract process including contract signing, reporting, data submissions and monitoring payments.
- ** Improve quality of care**:Ardens templates, reports and dashboards follow the same structure and align with national and local guidance. This ensures a high level of care can consistently be delivered to patients across the country.
- ** Enable data-driven insights**:Ardens dashboards provide data trends and analysis which can be monitored at scale (e.g. ICB and national level). This can inform clinical decision making, practice management and quality improvement.
- ** Provide benchmarking & performance comparison**:Practices can identify areas for improvement through Ardens Manager benchmarking functionality. Primary Care Networks (PCNs) or groups of GP practices can also effectively allocate resources and incentivise care.
- ** Increase contractual income**:Ardens assists GP Practices and PCNs with delivering both local and national contract requirements including QOF, NCD (including IIF), SMI Health Checks and NHS Health Checks. Organisations can better manage achievement of incentivised targets resulting in higher income.

**Role Specifics**

**Overview**

Ardens Manager is our cloud-based analytics tool which provides various service and contract dashboards to GP Practices, PCNs and ICBs. We are currently looking for a full-time support team member to join our growing Ardens Manager support team based in Fordingbridge.

**Responsibilities**
- Setting up new users, organisations and groups on the Ardens Manager platform
- Assisting with uploading data onto the Ardens Manager platform

**About you**

**Experience**
- Customer service or similar customer-facing role
- Experience within a healthcare setting is preferable but not essential

**Skills**
- Strong communication and interpersonal skills
- Strong IT skills
- Good eye for detail
- Ability to keep on top of tasks and stick to deadlines
- Confident

**More about our benefits**

In addition to your salary, youll receive paid breaks, your birthday off, a generous annual leave allowance plus Simply Health membership. Throughout the year youll be able to join in with a variety of team events from summer garden parties to full team away days in the Cotswolds.

**Other benefits include**
- Casual dress
- Cycle to work scheme
- Sick pay
- Work from home

**Job Types**: Full-time, Permanent

**Salary**: £24,440.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

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