Wealth Management Client Support

2 weeks ago

Leeds, United Kingdom Age Partnership Full time

**Reports to**:
Client Support Team Manager

**Location**:
Leeds

**Package**:
£20,000 £25,000 depending on experience plus benefits package

**Hours of work**:
37.5 hours per week (Hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role).

**Not your typical financial services firm**:
Established in 2004, Age Partnership has held true to its pledge to improve the markets in which we operate for the benefit of customers. We do this by delivering world⁠-⁠class customer experiences, continually innovating and embracing digital technology to make dealing with the company both efficient and engaging.

At Age Partnership we accept nothing other than being the best at what we do, and this objective is reinforced by an environment in which colleagues are encouraged to engage, to learn and to flourish. Significant in⁠-⁠house training and development facilities and empowerment of colleagues are just a couple of components that have helped this culture to thrive.

We strive in becoming a household name that is synonymous with excellence. Added to this we want to work, collaborating with all our partners and suppliers to enable our customers benefit from the relationship. It sounds simple but it needs to be worked on to achieve.

**The role**:
**Overview**:
**Key outputs**:

- To provide professional and efficient administrative support to the Wealth Management team.
- Checking and printing guidance fact find packs
- Reviewing pension information
- Liaising with pension providers to obtain scheme information
- Liaising with whole of market providers to obtain key updates and illustrations.
- Providing clear and accurate information to customers.
- Managing pipeline to ensure that customers are kept updated throughout their experience.
- Updating Customer records following every interaction.
- Adhering to Anti⁠-⁠Money Laundering, customer validation and DPA requirements/guidelines at all times
- Providing efficient and timely support to both consultants and planners to support the growth of the business and improve conversion.
- Other ad⁠-⁠hoc duties as and when required by the business.

**Our Values**:
**Customer first**:

- Be Respectful Treat customers and colleagues at all levels with dignity and respect.
- Show awareness Be aware of how your actions and behaviours affect customers, colleagues and the business.
- Go Above & Beyond Always aim to exceed expectations, giving your very best to every customer and colleague.

**Raise the bar**:

- Embrace Change Treat change as an opportunity to improve, welcoming new ideas and ways of working.
- Commit to Development Take responsibility for your personal development and that of the business.
- Be Proud & Lead By Example Take pride in yourself and your work, acting as a positive role model for others.

**Do the right thing**:

- Be Accountable Take responsibility for your actions and learn from any mistakes.
- Keep Your Promises Do what you say youll do, when you say youll do it.
- Be Courageous & Honest Speak up for what you believe in and welcome the opportunity to give and receive constructive feedback.

**Win together**:

- Collaborate & Share Be generous with your time and ideas, working with and for the wider team.
- Appreciate others Recognise the contribution made by every colleague to the success of our business.
- Focus on Solutions Show resilience and determination, focusing on the solution not the problem.

**The person**:
**Overview**:
Able to work as part of a team, keen to lend a hand and help colleagues when and where necessary.

Strong communication skills are essential providing clear and accurate updates to both colleagues and customers.

Motivated to provide a high level of customer service to help ensure our customers have the best experience.

**Skills and knowledge**:
**Essential**:

- Ability to work within a team environment and on own initiative.
- You will be able to hit the ground running and integrate with the team quickly as this role will be one of the key customer contact points to ensuring the success of the business.
- A minimum of 6 months experience in an administrative role.

**Desirable**:

- Previous pension administration experience
- Experience working within Financial Services across a broad spectrum of business areas.
- Able to demonstrate previous Advice Support, which may include platform administration, pension switches/transfers, at retirement advice and savings and investments in a customer servicing role.
- Diary Management Experience

**Qualifications**:
**General education**:
GCSE A⁠-⁠C or equivalent in Maths and English

**Financial services qualifications**:

- CII exams are desirable but not mandatory.

This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necess

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