Service Administrator

7 months ago

StocktononTees, United Kingdom Practice Plus Group Full time

**About The Role**:
We are seeking a Receptionist/Service Administrator, based in our new Stockton-on-Tees Contact Centre, you’ll be an integral part of the healthcare team by bringing your administration skills and passion for care.

You will be the first point of contact for our staff and visitors providing a warm and friendly welcome. The role requires confidentiality at all times in line with Practice Plus Group policies and procedures. You will be answering all incoming calls in a professional manner ensuring calls are passed to the relevant parties or information recorded and shared appropriately.

This is a Permanent, Full-Time position working 37.5 hours a week. You will be working in Stockton-on-Tees, in our newly furbished office. There may be occasion when you are required to travel to other Practice Plus Group bases.

**Pay and benefits**
- £24,750 per annum
- 25 days annual leave, increasing with service up to 28 days per year + bank holidays
- Company Pension Scheme
- Regional/national opportunities
- Free online and face-to-face training
- Cycle to work scheme
- Online discounts

**What you'll be doing**:
**Key Responsibilities**:

- Network Pem's (Post event message) - Daily management and reporting of Pem's for local sites, and supporting of National Network. Investigating, and reporting any DOS errors thereby reducing the amount of failed Pem's. Maintaining an accurate database and monthly reports for all failed Pem's and actions taken
- Answering incoming admin calls promptly and efficiently in a professional manner. Taking full and accurate details, demonstrating initiative and sensitivity when dealing with difficult and complex calls. Ensuring all information shared with relevant parties
- Liaising with site landlord and external service providers, maintaining professional records
- Investigating and resend of patient records returned to Practice Plus Group, having been sent to the incorrect surgeries
- Investigating and correcting duplicate patient records held on the Adastra database
- Managing, ordering and storing of stationary requirements for local site
- Recording and processing any incoming and outgoing post
- Accurately completing and maintaining any reports and submitting within deadline. Supporting local and national managers with ad-hoc reporting requirements
- Maintain and monitor database, providing to date accurate reports of frequent callers when required. Ensure reasonable turnaround time with surgeries and appropriate record of contact maintained
- Greeting visitors in a professional manner. Following the correct process to ensure security at all times
- To support with any minute taking requirements for meetings. Attending meetings and transcribing accurate minutes and typing them up in a reasonable timeframe
- Assist in maintaining and monitoring budgetary adherence in relation to purchase orders and ad-hoc invoices
- Any other reception and admin duties required

**What we’ll look for in you**:
**We are looking for someone who has**:

- Relevant Administrative experience
- Good people and communication skills
- Effective verbal and written skills
- Excellent Microsoft Office skills, with emphasis on Excel
- Ability to manage and deliver to deadlines and within resources.

**About Us**

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance - so we always try to be flexible, helping you fit your working life around your home life.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

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