Project Support Officer

7 months ago

Newry, United Kingdom Connect Transform Sustain (CTS) Full time

We are currently recruiting for a PPM (Planned, Preventative Maintenance) also known as a Project Support Officer; Accuracy of data and attention to detail is vital for this role. You will receive training and support to help understand the contracts. If you are keen to learn and want a challenging career then this is the position for you.

**About The Role**

**MAIN DUTIES AND RESPONSIBILITIES**
- Handling telephone enquiries.
- Scheduling works on a daily basis via the company software system
- Liaising with suppliers
- Liaising with clients
- Data input and processing
- Uphold Data Protection Policies
- General office duties
- Undertake any other duty deemed necessary by Management, to ensure the efficient running of the business

**Health & Safety**:

- Adhere to all health & safety regulations and company policy at all times
- Report any accidents or issues regarding health & safety appropriately
- Ensure all Risk Assessments & safe systems of work are read, understood, signed and followed
- Observe & follow all manual handling practices

**Attributes/Skills**:

- Be capable of working on own initiative
- Ability to work methodically and with attention to detail
- Good communication and organisational skills
- Have a good timekeeping and attendance record
- Have the ability to work with a wide range of people
- Be a good team player
- Demonstrate ability to follow written and verbal directions
- Demonstrate a flexible attitude towards assigned tasks
- Be reliable & committed
- Have ability to work to deadlines
- Participate in overtime when required (including weekends)
- Have ability to take on new skills
- Have a positive approach to continuous improvement processes and techniques
- Hours can be negotiated

**Required Criteria**
- Grade C or above in English and Maths at GCSE Level (Higher and Further education desirable)
- Computer literate, particularly with knowledge of Word and Excel
- Administration qualification or demonstrable 5 years’ experience required
- Excellent demonstrable customer service
- Experience of dealing with the general public in a professional manner
- Demonstrable experience of working within a performance driven environment and to tight deadlines ensuring KPI’s are delivered

**Desired Criteria**
- Higher and Further education qualifications

**Skills Needed**

Answering Customer Questions, Customer Service Telephony, Managing a Client Engagement, Data Entry and Basic Computer Skills, Ability to Identify and Anticipate needs

**About The Company**

Connect - Transform - Sustain

CTS is an award-winning, industry leading facilities management company. Originally a building company, CTS has expanded into heating installation and has further diversified into building maintenance and property development. This has extended the company's reach to over 30,000 properties (and rising), across the island of Ireland. CTS prides itself on exceeding client’s expectations and making sure that the client is satisfied with all aspects of work.

We offer full service maintenance contracts to a variety of clients ranging from homes through to education, healthcare, blue light services and other public sector clients. Our senior management team have over 150 years experience in maintenance and construction.

CTS offers works from Waterford to Derry-Londonderry covering Irelands two largest cities of Dublin and Belfast.

**Company Culture**

Energy & Compliance Services

From all sources of domestic and commercial heating appliances that we service and maintain, we also offer a full install and commission package.

Property Services

Our Property Services team delivers building maintenance for small, medium and large-scale developments, delivering all trades response and preventative maintenance packages to clients in a wide range of general and specialised works including plumbing, heating, flooring, fit out, renovation and insulation.

Development

We provide new build development of residential and commercial property schemes with a portfolio that stretches across the island of Ireland, including land acquisition and the build out of social housing projects right through to commercial premises.

**Company Benefits**

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Opportunity to travel, Free parking, Open office, Competitive salary

**Salary**

Not disclosed

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