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Customer Service Representative

4 months ago

Kettering, United Kingdom Total Computer Networks Full time

**Job Description - Customer Service Representative**

**Reports to: Customer Service Manager**

**Location: Hybrid (Kettering)**

**Terms: Full Time / Permanent**

**Profile**

To provide a professional after sales service to our customers and to assist the sales team in delivering outstanding customer care.

**Responsibilities**
- Build relationships with customers, suppliers, and account managers
- Manage the cases that are allocated to you
- Arrange returns for customers and book collections via a courier
- Support the business and Customer Service Supervisor
- Assist with colleagues’ cases in their absence.
- Work towards achieving individual and team KPIs as set out by the CC Supervisor and Head of Supply Chain
- Undertake any other ad hoc duties as required, which are deemed necessary to assist with the needs of the company

**Skills & Experience**
- Excellent telephone manner and first class written communication skills
- Able to work on own initiative
- Effective personal organisation and planning
- IT literate - knowledge of Microsoft Outlook, Word & Excel

**Attributes Required**
- Is self-motivated and receptive to change
- Paying attention to detail
- Energetic, enthusiastic and motivated approach
- A positive individual who can multi task
- Remains calm under pressure whilst achieving deadlines
- Friendly and empathetic when dealing with customers
- Resourcefulness in problem solving
- Able to establish a rapport with Sales while communicating effectively to solve problems
- Focussed on maintaining good customer relationships
- Values consistent with the organisation
- Flexible approach to business requirements
- Excellent communicator, both written and verbal

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£20,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee stock purchase plan
- Free parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kettering: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: Hybrid remote in Kettering