Patient Services Advisor

6 months ago

Yeovil, United Kingdom Symphony Healthcare Services Full time

Job summary

Ryalls Park Medical Centre has an exciting opportunity for a highly motivated and flexible individual to join the practice as a Patient Services Advisor on a permanent basis. The post available will be up to 15 hours per week, working pattern to be discussed at interview.

The rate of pay is £11.44 - £11.70 per hour depending on experience with the benefit of a NHS or NEST pension.

Main duties of the job

You should have excellent communication skills and have the ability to work as part of a team. You will be IT literate and be able to work accurately and prioritise your workload under pressure. You will ideally have a knowledge of NHS/General Practice and be proactive in your role alerting management/clinical staff to issues of quality, risk and safeguarding.

**Job Summary**

To provide administration and reception duties for the practice, dealing with patients, clinical staff and colleagues in an efficient and polite manner. Receive, assist and direct patients in accessing the appropriate service or healthcare professional and undertake a variety of administrative duties to assist in the smooth running of the Practice in accordance with agreed procedures, protocols and timescales.

About us

Symphony Healthcare Services Ltd. is a growing primary care organisation based in Somerset which aims to improve and develop the best patient-centred care and services in the country, and we are embracing change within general practice by implementing new and innovative models of care. If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.

Job descriptionJob responsibilities
- Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings.
- Search for, register if necessary and book onto the computer system patients as they present at the desk.
- Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues.
- Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone
- Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment
- Deal with requests from patients and GPs for emergency calls, following protocol and dialling 999 as required.
- Maintain an overview of the waiting areas, informing patients of any known delays and ensuring the area remains in a neat and tidy condition.
- Follow up hospital appointments, test results etc. and act upon messages on the system from the medical team
- Record visit requests and alert duty doctor according to practice policy.
- Receive urgent results as they come in from the pathology department at the hospital. Liaise with GP and contact patients with information.
- Handle specimen samples from patients appropriately.
- Open up/lock Practice premises and maintain security in accordance with Practice protocols.
- Ensure telephone system has been transferred correctly to out of hours message.
- General daily administration tasks such as scanning, filing, retrieving paperwork, photocopying and faxing
- Hand completed repeat prescriptions to patient and check name and address.
- To initially handle patient complaints by providing relevant information and by informing the Practice Manager as to the nature of any complaints, including informally made complaints.
- Carry out inputting and alterations to computer records, including but not limited to change of addresses, message books and any other admin tasks as they arrive.
- Complete new patient registration process as requested and with appropriate training
- Acting as a chaperone (once relevant training has been completed)
- Assist in contacting patients who fall in to the various Target areas as requested.
- Advise patients of relevant charges for private services and accept payments/issue receipts
- Clear and re-stock consulting rooms if required (including stationary and prescription paperwork)
- Keep all areas of the building, noticeboards and leaflet dispensers tidy
- Attend ancillary and other staff meetings and training courses as required
- Participate in an annual appraisal
- To assist with the provision of cover for colleagues absences (leave and sickness absences).
- To assist/support with the induction and training of new staff as directed by the Practice Manager or Lead
- Offer general support to the practice and project a positive and friendly image to patients and other visitors.
- To assist with any other duties that may be required to ensure the smooth running of the practice.
- Liaise with patients and pharmacies regarding prescription queries and requests as required

Person SpecificationKnowledge and skillsEssential
- Computer literate and

  • Patient Services Advisor

    6 months ago

    Yeovil, United Kingdom Symphony Healthcare Services Full time

    **Job summary** Oaklands Surgery has an exciting opportunity for a highly motivated and flexible individual to join the practice as a Receptionist on a permanent basis. The post available will be up to 22 hours per week, working pattern to be discussed at interview. The rate of pay is £11.44 - £11.70 per hour with the benefit of a NHS or NEST...

  • Customer Service Advisor

    6 months ago

    Yeovil, United Kingdom FMG Repair Services Full time

    This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Yeovil. **Salary up to £24,000 per annum**, depending on skills and experience, with bonus and company benefits. As the first point of contact you'll speak to the customer, the...

  • Service Advisor

    6 months ago

    Yeovil, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary - GBP25,000 OTE - GBP34,000 Location - Yeovil Benefits - Career progression and development within a company Long Service and Loyalty rewards Life Assurance Staff Discount Days leave for your Birthday Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car...

  • Service Advisor

    6 months ago

    Yeovil, United Kingdom Pembrook Resourcing Full time

    **Service Advisor** **Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.** **The ideal Service Advisor -** - Previous experience in a service role is preferred. - A passion to deliver a high standard of customer service. - An organised individual who can deal with...

  • Service Advisor

    6 months ago

    Yeovil, United Kingdom Affinity Search Full time

    **Service Advisor** **Location: Yeovil** **Salary: £25,000 - £33,000 OTE (uncapped)** **Hours: 42 hours per week** **Schedule: 1 in 3 Saturday mornings on a rota** Are you passionate about the automotive industry and great at customer service? Join our team at a leading main dealership in Yeovil as a Service Advisor! Our client is looking for an...

  • Service Advisor

    1 month ago

    Yeovil, United Kingdom CV-Library Full time

    Job Title: Service Advisor  Location: Yeovil Salary: Up to £30,000 per annum Position Overview: We are looking for a customer-focused Service Advisor to join our commercial vehicle workshop team in Yeovil. This full-time role, with a competitive salary of up to £30,000, is ideal for an organized, communicative professional with experience...

  • Service Advisor

    4 weeks ago

    Yeovil, United Kingdom Holt Recruitment Ltd Full time

    Job Title: Service Advisor Location: YeovilSalary: Up to £30,000 per annumPosition Overview: We are looking for a customer-focused Service Advisor to join our commercial vehicle workshop team in Yeovil. This full-time role, with a competitive salary of up to £30,000, is ideal for an organized, communicative professional with experience in a workshop or...

  • Service Advisor

    6 months ago

    Yeovil, United Kingdom Vertu Motors Full time

    **Vertu Motors BMW Yeovil** Here at Vertu Motors BMW Yeovil, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic salary plus an excellent range of...

  • Customer Service Advisor

    6 months ago

    Yeovil, United Kingdom Quedam Tyres and MOT Full time

    **Company description** Quedam Tyres are an established family-run business providing a One-Stop automotive shop for cars, vans and commercial vehicles. Our services include tyres, brakes and exhausts, vehicle servicing and MOT testing. We are committed to providing excellent customer service. We are recruiting for a Customer Service Advisor to join our...

  • Customer Service Advisor

    3 weeks ago

    Yeovil, United Kingdom CV-Library Full time

    Customer Service Advisor £27,500 45 hours per week Location: Yeovil BA22 Benefits * Excellent salary * 28 days annual leave (Inclusive bank holidays) * Workplace pension scheme * Free Training and Development Academy * Employee long service rewards (Inc. additional holiday) * Free uniform (and PPE) * Life insurance About the...

  • Customer Service Advisor

    2 weeks ago

    Yeovil, United Kingdom Motofix Accident Repair Centres Full time

    Customer Service Advisor £27,500 45 hours per week Location: Yeovil BA22 Benefits * Excellent salary * 28 days annual leave (Inclusive bank holidays) * Workplace pension scheme * Free Training and Development Academy * Employee long service rewards (Inc. additional holiday) * Free uniform (and PPE) * Life insurance About the role As...

  • Parts Team Lead and Service Advisor

    2 days ago

    Yeovil, Somerset, United Kingdom Rise Technical Recruitment Full time

    About the PositionWe are looking for an experienced Parts Team Lead and Service Advisor to join our team. As a key member of our parts team, you will be responsible for leading and developing a team of parts advisors to deliver excellent customer service.Main ResponsibilitiesLead and manage a team of parts advisors to achieve sales targetsDevelop and...

  • Nurse Specialist for Patient Discharge Services

    4 weeks ago

    Yeovil, Somerset, United Kingdom Somerset NHS Foundation Trust Full time

    Job SummaryWe are seeking an experienced and skilled Nurse Specialist to join our team at Somerset NHS Foundation Trust. This is a full-time permanent position, with a salary range of £29,970.00 to £36,483.00 per year.The successful candidate will have a good understanding of nursing care methods and models, as well as previous experience working within an...

  • Customer Service Advisor

    6 months ago

    Yeovil, United Kingdom Kream Motor Recruitment Ltd Full time

    We are seeking an experienced customer services specialist to join a Yeovil franchised main dealer as a **SERVICE ADVISOR**. **What is essential though is that you possess a track record for face-to-face customer service, are well presented with strong written / numeracy competencies and a good standard of IT literacy.** **Day to day activities...

  • Parts Advisor

    2 weeks ago

    Yeovil, United Kingdom Auto Skills UK Full time

    PARTS ADVISOR   Salary - £28,000.00pa (Overtime paid at time & a half)   Working Hours - Monday - Friday - optional working hours - 07:00 - 17:00 or 08:00 - 18:00   Location - Yeovil   Our client requires an experienced Commercial Vehicle Parts Advisor / HGV Parts Advisor / Parts Advisor / Parts Sales Advisor for their successful Depot. As a...

  • Parts Advisor

    2 months ago

    Yeovil, United Kingdom Auto Skills UK Full time

    PARTS ADVISOR   Salary - £28,000.00pa (Overtime paid at time & a half)   Working Hours - Monday - Friday - optional working hours - 07:00 - 17:00 or 08:00 - 18:00   Location - Yeovil   Our client requires an experienced Commercial Vehicle Parts Advisor / HGV Parts Advisor / Parts Advisor / Parts Sales Advisor for their successful Depot. As a Commercial...

  • Parts Advisor

    3 months ago

    Yeovil, United Kingdom CV-Library Full time

    PARTS ADVISOR   Salary - £28,000.00pa (Overtime paid at time & a half)   Working Hours - Monday - Friday - optional working hours - 07:00 - 17:00 or 08:00 - 18:00   Location - Yeovil   Our client requires an experienced Commercial Vehicle Parts Advisor / HGV Parts Advisor / Parts Advisor / Parts Sales Advisor for their...

  • Receptionist - Patient Services (Part-time, Up to

    6 months ago

    Yeovil, United Kingdom Webrecruit Full time

    Yeovil, Somerset The Organisation As a well-loved and established medical practice, Preston Grove Medical Centre is situated in the busy town of Yeovil on the Somerset/Dorset border. We are now looking for a Receptionist to join us on a permanent, part-time basis, working up to 30 hours per week. Exact hours for this role can be discussed at a later...

  • Parts Advisor/Stock Controller

    1 month ago

    Yeovil, Somerset, United Kingdom Total Staff Services Full time

    Total Staff Services is seeking a skilled Parts Advisor/Stock Controller to join our team in Yeovil.Duties:Process sales orders from customers via phone and in-personManage stock levels and inventory for vehicle parts and accessoriesMaintain a well-organized stockroom environmentGenerate invoices for sold partsCollaborate with internal teams to ensure timely...

  • Service Centre Advisor

    7 months ago

    Yeovil, United Kingdom Markerstudy Group Full time

    Do you have customer service and administration experience? Are you looking for a new challenege?  We currently have exciting opportunities for a Service Centre Advisor based at our Yeovil Service Centre. Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies and we put innovation at the heart of our business. ...