Partner Support Specialist
3 weeks ago
**Package Description**
- Competitive annual salary
- Eligible for annual discretionary bonus (based on individual and company performance)
- Stock Option eligible
- Company pension scheme
- Life Assurance (4 x salary)
- Family Cover healthcare
- Flex benefits scheme
**Who we are**
SS&C (formerly known as DST) is a global provider of investment and financial services as well as software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. Company based on revenue, SS&C is headquartered in Windsor,Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organisations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products andservices.
**Overview**
**About the role**
- Manage effective relationships and communicating effectively with all key contacts internally and externally
- Exceptional handling of complex cases, or cases which require special handling, co-ordinating assistance from key contacts in processing areas; providing final decisions and letters if required. Monitor progress and undertake preventative measures as appropriate
- Handle incoming calls from our Client and make outbound calls where necessary to complete the enquiry
- Represent the Client on projects and be responsible for local Business Plan initiatives, championing change
- Carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed
- Initiate and attend office visits and location meetings, strengthening existing relationships with key stakeholders and also establishing new networks/relationships
The individual will enjoy developing professional relationships and be proactive in creating an unforgettable customer experience for our Client. All SS&C employees are accountable for the delivery of a Quality service, driving for excellence in all theirwork activities. Ideally the individual will:
- Be quality driven, aiming for 100% accuracy and timeliness of delivery
- Observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties
- Comply with the regulatory regimes in which SS&C operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role
**The Skills Required**:
- A good team player with a "can do" attitude with the ability to work with others to provide an excellent customer service and experience.
- Evidence of being in a previous role where communication is a key skill
- Enjoy building relationships
- Excellent problem solving, analytical and decision making skills
- Appropriate product knowledge substantiated by relevant product tests
- Excellent communication skills with ability coach effectively, mentor and give feedback when required
- Act as a point of technical reference for others to refer to for help guidance and support
- Shows flexibility and is always goes the extra mile to meet the needs of the business and Client
- Strong organisational and time management skills
- Commitment and self-motivation to work within deadlines with minimum supervision
- Educated to Higher level or equivalent (desirable)
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