Technical Support Specialist

2 weeks ago

Basildon, United Kingdom Lightspeed Systems Full time

Do you consider yourself someone with excellent customer service skills? Do you possess the superhero ability to effectively explain, using your amazing communications skills, technology in non-technical terms?

Lightspeed Systems is looking to hire a **Technical Support Specialist **to join our Customer Service organization. You'll be responsible for troubleshooting and supporting end users on a variety of issues in our mission to keep kids safe in school.

This is a great opportunity for someone with strong tech skills but mínimal experience to get your foot in the door at a growing tech company. There is also growth opportunities into QA and other Engineering roles.

**ABOUT THE JOB**:
The following are the essential functions of the position. The list is not exhaustive and may be supplemented as necessary.
- Responsible for independently identifying, analyzing and resolving technical problems with Servers, workstations running Lightspeed Systems products to include Mobile Device Management and Classroom Management Software.
- Respond to requests for technical support, track, and monitors problems to ensure a timely resolution.
- Responsible for assistance with configuration and integration of Lightspeed products as well as identifying and documenting issues for escalation to Quality Assurance
- Supports, monitors, tests, and troubleshoots hardware/software problems pertaining to LAN/WAN.
- Maintains current knowledge of Lightspeed products, trends, and developments in IP, networking, and related technologies.
- Ability to manage own workload and train other support specialists as required.
- Performs other related duties as assigned.

**ABOUT YOU**:

- Workstation administration experience required.
- Minimum 1 year of Operating system installation and configuration, Windows and Mac OSX required.
- Advanced understanding of IP, Network planning, router configuration and management, and firewalls.
- Technical degree, working towards technical degree, or equivalent work experience preferred.
- Previous help desk experience.
- Ability to communicate effectively, both orally and in writing, with all levels of staff.
- Ability to explain technology in non-technical terms
- Ability to clearly document and record information.
- Excellent organizational and problem-solving skills.
- Excellent customer service skills.
- Ability to function effectively in a fast-paced, team environment.

***NICE TO HAVE
- Knowledge of directory services to include, Active Directory, GSuite, Azure AD.
- Knowledge of cloud-based solutions
- Knowledge of mobile device platforms and mobile device management solutions
- Knowledge of mobile operating systems (iOS, Android, ChromeOS)

**ABOUT US**

For insight on what working at Lightspeed is like, check out this video.

  • Technical Support Engineer

    2 days ago

    Basildon, United Kingdom Office Angels Full time

    **Technical Support Engineer £35k-£42k per annum Basildon, Essex** **Monday - Thursday, 8:30am-5pm (1 hour lunch) Friday's, 8:30am-4pm (1/2 hour lunch)** My client, a successful business based in Basildon is seeking a Technical Support Engineer to join their team. This is a desk-based role to support internal and external customers. - Provide technical...

  • Field Service Support Harvester

    24 hours ago

    Basildon, United Kingdom Case New Holland Industrial Full time

    **COMPANY PROFILE**: CNH Industrial is a world-class equipment and services company that sustainably advances the noble work of agriculture and construction workers. As a pure player in agriculture and construction, we provide the strategic direction, R&D capabilities and investments that enable the success of our brands. **BASIC FUNCTION**: Working within...

  • Product Demo Support Intern

    Found in: Appcast UK C C2 - 1 week ago

    Basildon, United Kingdom CNH Industrial Full time

    Who are we?CNH industrial are a world leader in the agricultural and construction equipment businesses. With more than 63,000 employees, 64 plants and 49 R&D centres in developed and emerging countries, CNH industrial is a multinational leader in the capital goods industry. At the heart of CNH is the agricultural equipment, consisting of two substantial...

  • Product Demo Support Intern

    Found in: Appcast UK C2 - 1 week ago

    Basildon, United Kingdom CNH Industrial Full time

    Who are we?CNH industrial are a world leader in the agricultural and construction equipment businesses. With more than 63,000 employees, 64 plants and 49 R&D centres in developed and emerging countries, CNH industrial is a multinational leader in the capital goods industry. At the heart of CNH is the agricultural equipment, consisting of two substantial...

  • Product Demo Support Intern

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Basildon, United Kingdom CNH Industrial Full time

    Who are we?CNH industrial are a world leader in the agricultural and construction equipment businesses. With more than 63,000 employees, 64 plants and 49 R&D centres in developed and emerging countries, CNH industrial is a multinational leader in the capital goods industry. At the heart of CNH is the agricultural equipment, consisting of two substantial...

  • Product Demo Support Intern

    Found in: Talent UK 2A C2 - 2 weeks ago

    Basildon, United Kingdom CNH Industrial Full time

    Who are we?CNH industrial are a world leader in the agricultural and construction equipment businesses. With more than 63,000 employees, 64 plants and 49 R&D centres in developed and emerging countries, CNH industrial is a multinational leader in the capital goods industry. At the heart of CNH is the agricultural equipment, consisting of two substantial...

  • Product Demo Support Intern

    Found in: Whatjobs ES C2 - 5 days ago

    Basildon, United Kingdom CNH Industrial Full time

    Who are we? CNH industrial are a world leader in the agricultural and construction equipment businesses. With more than 63,000 employees, 64 plants and 49 R&D centres in developed and emerging countries, CNH industrial is a multinational leader in the capital goods industry. At the heart of CNH is the agricultural equipment, consisting of two substantial...

  • 1st Line IT Support Technician

    Found in: beBee S GB - 2 weeks ago

    Basildon, United Kingdom Rise Technical Recruitment Ltd Full time

    1st Line IT Support Technician Basildon Onsite Role £18,000 to £24,000 + Bonus Scheme + Holiday + Pension + ProgressionExcellent opportunity for someone with 1st Line Support experience to join an exciting company who are industry leaders within their sector, offering great career training, progression and entrance into a dynamic team!This business is...

  • 1st Line IT Support Technician

    Found in: beBee jobs GB - 2 weeks ago

    Basildon, Essex, United Kingdom Rise Technical Recruitment Ltd Full time

    1st Line IT Support Technician Basildon Onsite Role £18,000 to £24,000 + Bonus Scheme + Holiday + Pension + ProgressionExcellent opportunity for someone with 1st Line Support experience to join an exciting company who are industry leaders within their sector, offering great career training, progression and entrance into a dynamic teamThis business is an...

  • Partner Support Specialist

    4 days ago

    Basildon, United Kingdom SS&C Full time

    **Package Description** - Competitive annual salary - Eligible for annual discretionary bonus (based on individual and company performance) - Stock Option eligible - Company pension scheme - Life Assurance (4 x salary) - Family Cover healthcare - Flex benefits scheme **Who we are** SS&C (formerly known as DST) is a global provider of investment and...

  • Technical Author

    1 week ago

    Basildon, United Kingdom Bennett and Game Recruitment LTD Full time

    Technical Author / Validation Engineer - Pharmaceutical - MC(phone number removed) Technical Author / Validation Engineer required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. The majority of our business is the design and assembly of filling and packaging lines for aerosols,...

  • Technical Author

    Found in: Whatjobs ES C2 - 5 days ago

    Basildon, United Kingdom Bennett and Game Recruitment LTD Full time

    Technical Author / Validation Engineer - Pharmaceutical - MC(phone number removed)Technical Author / Validation Engineer required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site.The majority of our business is the design and assembly of filling and packaging lines foraerosols,...

  • Specialist Biomedical Scientist Microbiology

    5 days ago

    Basildon, United Kingdom Synlab Full time

    **Job Title**:Specialist Biomedical Scientist Microbiology **Location**:Basildon**,**Essex **Salary**:£33,706 to £40,588 + £5,000 Joining Bonus **Job Type**: Permanent/Full-time **The role**: We currently have an exciting opportunity for a Specialist Biomedical Scientist to join our fast paced and dynamic Microbiology team. This role is part of a team...

  • Product Demo Support Intern

    Found in: Jooble UK C2 - 2 weeks ago

    Basildon, Essex, United Kingdom CNH Industrial Full time

    Who are we? CNH industrial are a world leader in the agricultural and construction equipment businesses. With more than 63,000 employees, 64 plants and 49 R&D centres in developed and emerging countries, CNH industrial is a multinational leader in the capital goods industry. At the heart of CNH is the agricultural equipment, consisting of two substantial...

  • Product Demo Support Intern

    1 week ago

    Basildon, Essex, United Kingdom CNH Industrial Full time

    Who are we? CNH industrial are a world leader in the agricultural and construction equipment businesses. With more than 63,000 employees, 64 plants and 49 R&D centres in developed and emerging countries, CNH industrial is a multinational leader in the capital goods industry. At the heart of CNH is the agricultural equipment, consisting of two substantial...

  • Ophthalmology Specialist

    7 days ago

    Basildon, United Kingdom Southfields Veterinary Specialists Full time

    Location: - Cranes Point, Gardiners Lane South, Basildon, Essex- Hours: - Full time- Practice: - Southfields Veterinary Specialists- Salary: - Highly competitive salarySouthfields Veterinary Specialists are currently recruiting for an Ophthalmology Specialist - Head of Service to join our growing team, post our move to our brand new 42,000sqft referral...

  • Technical Assistant

    2 days ago

    Basildon, United Kingdom DVR Limited Full time

    **Role Summary** As a Technical Assistant you will be providing support to the Pre-Production Engineering team by preparing customer data for use in the quotation and manufacturing processes. **Responsibilities** - Review customer Bills of Materials and query missing, incomplete or erroneous information. - Check Factory Master MRP system for any previously...

  • Technical author/Validation Engineer

    2 weeks ago

    Basildon, Essex, United Kingdom Bennett And Game Recruitment Full time

    Job Profile for Technical Author / Validation Engineer - Pharmaceutical - MC269021 Technical Author / Validation Engineer required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. The majority of our business is the design and assembly of filling and packaging lines for aerosols,...

  • Technical author/Validation Engineer

    2 weeks ago

    Basildon, Essex, United Kingdom Bennett and Game Recruitment LTD Full time

    Job Profile for Technical Author / Validation Engineer - Pharmaceutical - MC(phone number removed) Technical Author / Validation Engineer required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. The majority of our business is the design and assembly of filling and packaging lines...

  • Senior Reinsurance Technician

    2 weeks ago

    Basildon, Essex, United Kingdom Employment Specialist Full time

    We are currently seeking experienced Senior Reinsurance professionals to join our Client's expanding Division as part of a successful team of Reinsurance Technicians. Accordingly the salaries and benefits offered are excellent to reflect your experience. We have a number of opportunities across Pro Rata, Facultative and/or Excess of Loss specialisms,...